RingCentral Vs Vonage – in-Depth Comparison

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Okay this is a real catch weight completion between the giants of hosted IP/PBX and the market leaders of VoIP residential solutions. However, it is not quite so simple, as both products provide features that a SMB may require and are yet cost effective. Therefore, we will consider features versus cost and which is more productive for an SMB.

ringcentral-vs-vonage

 

Features

RingCentral is undoubtedly the leader here with an enterprise feature-set that few can match in the hosted IP/PBX market space. By implementing RingCentral, your company could provide all the features of a large company, in contrast Vonage is really targeted at SMBs. Therefore, if it is a feature rich solution then RingCentral is the obvious choice. On the other hand, is it?

The problem is that many of the enterprise or contact center features are not a necessity for SMB or start ups they just need features that help the business. Consequently, an SMB might just wish a functional, cost effective telephone system that meets their requirements.

 

So Does Vonage Meet the Requirements?

vonage-logo1Effectively yes, they provide over 40 features however it is still a glorified residential package marketed on the number of free minutes. For example, the residential and business packages are only differentiated by the number of free minutes on offer. Moreover, the residential and business packages support all the same feature-sets.

However saying that the features meet the requirements of most SMBs. For example, they provide a business number that is auto answered and forwarded to extensions of your choosing. They also provide the capability to configure three phones per extension and to ring each sequentially (find me follow me) or simultaneously (call blasting). Vonage also offers subscribers the option of cheap international calling, as free minutes are restricted to the US and Canada. This makes Vonage a very attractive solution for SMBs with international connections.

Vonage’s service however is a bit of a paradox as it has basic telephone features yet has incredible productivity and collaboration features. Vonage can integrate with an array of CRM and financial software, which is incongruous with its SMB market place. To understand this, we have to consider why you would like your telephone system to connect and exchange information with your CRM or financial accounting packages.

The advantages are huge for home based or office employees, as incoming calls will trigger a client’s history up on the computer screen. This enables an agent to be able to answer the call in a personal manner, which can often defuse awkward situations. It also enables the agent to see the client’s history, which means they do not have to keep repeating irritating questions.

These are undoubtedly great features; however, they are more suitable for a telephone package that can support a contact center, such as RingCentral. Vonage just doesn’t have the feature set to support a medium to large business let alone a professional contact center.

There are additional features and functions available but they are at added cost, such as call queuing and voice to text voicemail, which seems a bit strange as why did they not bundle them in with the enhanced business services.

ringcentral_logoRingCentral on the other hand have a wide array of features that can support even the largest companies though their contact center offering lacks some important features such as real time monitoring and a wallboard display. However, RingCentral is one of the most feature rich hosted IP/PBX services available. RingCentral’s feature set is one of the most complete in the whole IP/PBX market place. What is more, all of this functionality is available with their Office Premium and Enterprise solutions.

However, where RingCentral fails is with its productivity and collaboration tools, they are second best to Vonage’s tools. This is surprising as RingCentral’s focus is on customers with productivity and collaboration in mind where as Vonage focuses on SMBs that are unlikely to require a contact center.

 

Pricing

RingCentral:

 

Vonage’s pricing plan is slightly different as the prerequisites are to buy one unlimited extension at $39.99. Subsequently you can mix and match unlimited, metered and virtual extensions as you require. The metered and virtual services are charged at $14.99 per extension, with calls costing $0.33 but each extension can support three real phones, for example a mobile, desk phone or home telephone. Currently, at the time of writing December 2014, Vonage are offering very attractive rates – such as $19.99 for the first year and $27.99 for subsequent years, with unlimited calls to 60 landline countries and 10 mobile countries.

 

Mobility

One of the advantages of having a virtual or hosted telephone system is that it provides mobility; you no longer need to be tied to the landline telephone. This is why it is so important to have a virtual telephone system that can answer and then forward calls to a mobile or landline. Both RingCentral and Vonage provide this functionality.

RingCentral has a separate virtual telephone system called RingCentral Professional to cater for handling incoming calls, though its big brother the Office suite – standard, premium and enterprise also support incoming calls. The emphasis here is on providing a professional answering service, which doesn’t miss calls and answers them with an auto receptionist, which offers the caller a selection of extensions to ring. This is how SMBs manage to portray themselves as larger than they really are, it gives the caller the impression they are communicating with a large established company. The only difference here is that Vonage is purely a call forwarding service whereas RingCentral offer auto reception features such as custom greetings, menus, and out of hour’s messages.

 

Bottom Line

ringcentral-vonageBoth Vonage and RingCentral are great products but targeted at different market sectors. Vonage is a bit of an oddity as it has basic telephony features and functions, which meet the requirements of the home worker and SMB. However, it strangely has marvelous productivity and collaboration tools more suited to medium to large businesses with contact centers that do require integration with CRM, Accounting and Outlook. On the other hand RingCentral is the market leader in enterprise class hosted IP/PBX with a truly all encompassing telephony offering, but it does lack those integration and productivity add on tools of its competitor.

 

Company Website Full Review Coupons
ringcentral_logo visit_site Click to get RingCentral’s Professional FREE for 30 days
vonage-logo1 visit_site
Company Website Coupons
ringcentral_logo visit_site
Click to get RingCentral’s Professional FREE for 30 days
vonage-logo1 visit_site

Alasdair Gilchrist

Alasdair is a technical writer with interest in business practice, operational strategy, start up philosophy and affordable technology. He lives in Nonthaburi, Thailand with his wife and daughter, and writes terrible novels as a hobby.

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