Full Ringcentral vs Phone.com Comparison

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Company Information

RingCentral

RingCentral is a cloud based virtual PBX, based in Belmont CA, which is both feature rich and cost effective. RingCentral is targeted at all sectors of the virtual telephone market from Solo entrepreneurs to enterprise sized companies. As such RingCentral has a vast array of VoIP voice, collaboration, productivity and call center features to meet the requirements of even large enterprise organizations.

As RingCentral is a cloud based PBX it can make all its inherent VoIP features available to any size of business through a selection of price and service plans. Consequently, RingCentral bases its service model on the number of users but some of their advanced collaboration and productivity tools are only available on the more expensive plans. However, there is nothing stopping even a small business of around 1 to 5 users subscribing to an advanced enterprise service plan to gain access to the advanced feature set.

Phone.com

Phone.com was founded in 2007 as a virtual telephone service for entrepreneurs and small companies. Their virtual phone service was designed from the beginning to be built on VoIP in order to deliver a complete virtual telephone service that could provide small businesses with access to an online enterprise-grade unified communication system at affordable small business prices.

Phone.com markets its product as being, “the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses.”

To that end Phone.com has built a cloud based virtual phone system that sits upon a flexible and robust business-communications platform that is accessible from anywhere there is an internet connection and that is designed to grow alongside your business. By utilizing their in-house VoIP experience Phone.com has designed a virtual phone system that boasts over 40 valuable VoIP features and with price and service plans to suit the needs of all sorts of small businesses. Phone.com seamlessly connects all of your communication devices via a cloud-based virtual PBX platform to deliver a unified phone presence wherever your company or your employees are located.

Comparing RingCentral vs. Phone.com

When it comes to comparing vendors’ products in the virtual telephone systems marketplace it is essential to make sure that we are comparing comparable systems. What this means is that we must select and compare service and price plans aimed at the same market sector, such as for small office-home offices (SoHo) or small medium businesses (SMB), or small to medium enterprises (SME).

As a result we have chosen to compare RingCentral’s Essentials and Standard service plans against Phone.com’s basic small business plans. What we do need to bear in mind is that this is a like for like comparison as both RingCentral and Phone.com are targeting the entrepreneur and small business market sector. 

Pricing Models

RingCentral

RingCentral takes a slightly different approach to pricing as it bases its plans on the number of users. Furthermore RingCentral offers both monthly and annual –in advance – payment models. As a result the entry-level Essential service plan is priced at:

Essentials – The cheapest entry price is from $29.99 per month per user paid annually in advance.

However, their service fee can be billed monthly or annually

  • Billed Annually the fees can be as low as $19.99 for 2-19 users

Standard Service Plans

The Standard plan starts at $19.99 per month per user based on an annual contract basis:

  • 1 user – $34.99 per month per user
  • 2-19 users – $24.99 per user per month
  • 20-99 users -$24.99 per user per month
  • 100-999 users – $22.99 per user per month

When Billed Monthly in Advance

  • Starts at $29.99 per month per user based on an monthly no contract basis
  • 1 user – $49.99 per month per user
  • 2-19 users – $34.99 per user per month
  • 20-99 users -$34.99 per user per month
  • 100-999 users – $32.99 per user per month

You will need to take the variance in the billing price into consideration when contemplating RingCentral as there can be considerable savings to be made if you are willing to pay annually.

Phone.com

Pay Per Minute

  • Base plan – $12.99 per user per month ($9.99 if paid annually in advance),
  • 300 Monthly Minutes
  • Unlimited User Extensions
  • 1 Local or Toll-Free Number
  • 5,000 SMS Messages4
  • 40+ Standard Features including Call Queuing, Voicemail to Email,
  • Plus Plan – $19.99 per user per month
  • 500 Monthly Minutes
  • Unlimited User Extensions
  • 2 Local or Toll-Free Numbers
  • 10,000 SMS Messages
  • Everything in Base Plan plus Automated Voicemail to Text and Premium Hold Music,
  • Pro Plan – $29.99 per user per month.
  • 1,000 Monthly Minutes
  • Unlimited User Extensions
  • 3 Local or Toll-Free Numbers
  • 20,000 SMS Messages
  • Everything in Plus Plan plus Call Analytics, 300 call recording minutes, HD Video Conferencing,

Unlimited Minutes

  • Base plan – $29.99 per user per month ($9.99 if paid annually in advance),
  • Unlimited Monthly Minutes
  • Unlimited User Extensions
  • 1 Local or Toll-Free Number
  • 5,000 SMS Messages4
  • 300 Bonus Included Minutes
  • 40+ Standard Features including Call Queuing, Voicemail to Email,
  • Call Forwarding
  • Plus Plan – $37.99 per user per month
  • Unlimited Monthly Minutes
  • Unlimited User Extensions
  • 2 Local or Toll-Free Numbers
  • 10,000 SMS Messages4
  • 500 Bonus Included Minutes
  • Everything in Base Plan
  • Premium Hold Music
  • Pro Plan – $59.99 per user per month.
  • Unlimited Monthly Minutes
  • Unlimited User Extensions
  • 3 Local or Toll-Free Numbers
  • 20,000 SMS Messages4
  • 1,000 Bonus Included Minutes
  • Everything in Plus Plan
  • Call Analytics & HD Video Conferencing
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RingCentral Features

RingCentral is a cloud based PBX and so has an extensive feature set that it delivers across 4 service plans that cater for all the marketplace from the smallest one person business to the largest of enterprises. Consequently, RingCentral is well placed within the market to fulfill not just all a business’s telephone requirements but also all its modern multichannel communication needs.

Businesses today have to handle many different types of customer communications and they need a unified platform that gives them the ability to handle these diverse channels. Where some competitors can handle voice and SMS texts and if you subscribe to the Connect service also some rudimentary contacts and email integration RingCentral provides the full gamut of multichannel support tools.

As we are comparing Phone.com with RingCentral’s Essentials and Standard service plan we will restrict the feature list to what is native to that plan – but be aware that RingCentral’s larger sibling service plans have considerably more Omni channel support tools.

The standard features found in Essentials are:

  • Unlimited video and audio meetings with screen sharing (4 people per meeting)
  • Unlimited phone calls
  • Toll-free numbers 100 free minutes       
  • Unlimited Business SMS
  • Call management & phone system administration
  • Phone rental options: desk and conference phones
  • Mobile apps for iOS® and Android™
  • High-definition (HD) voice
  • Visual voicemail and voicemail to email
  • Team collaboration
  • Integrations with Microsoft®, Google, Box, and Okta
  • 24/7 Customer support
  • Professional implementation

As can be seen from viewing the feature set from RingCentral’s entry—level service plan, Essentials is a far more comprehensive service than many of its competitors higher-level plans.

Phone.com Features

Phone.com’s three basic service plans all come with 40+ inbuilt VoIP features in addition to all the unlimited or free minutes for each plan. What is noticeable is that even though Phone.com is targeting the same market sector for virtual phone systems they have added considerably more features to their service plans.

All of the three service plans share over 40+ VoIP voice orientated features such as:

Nonetheless, some advanced features are available in only some of the more expensive plans. For example although voicemail-to-text is available in the basic plan, automated voicemail-to-text is available in the Plus and Pro service Plans. Similarly, HD video conferencing is only available with the Pro Plan. However we should realize that these features are not available as standard with any of the Grasshopper plans. Indeed to get HD conferencing or indeed any video functionality with Grasshopper you would need to subscribe to Join.me.

As can be seen you get a lot of features as standard with Phone.com. Indeed these features cover not just basic voice calls – call transfer, call forwarding, call screening, but also contact center functionality such as queues, call notification and location based routing. Moreover, there are also collaboration and productivity tools that come as standard such as HD Video or HD audio conferencing, and voicemail-to-email.

Phone.com comes with an impressive array of features made more impressive as it is targeting the small business market sector. This makes Phone.com extremely competitive as it comprehensively out guns its rivals, in this case Grasshopper.

Mobile & Desktop Apps

RingCentral

The RingCentral mobile app and their computer softphone are designed to deliver the same full functionality as any other RingCentral extension. Hence running the RingCentral mobile app on a smartphone or the softphone will be pretty much indistinguishable from using the desk phone that is connected to RingCentral’s system. The main differential is that a desk phone or softphone cannot transition or fail-over to a carrier network like a smartphone.

Indeed with RingCentral mobile app you can choose which service to default to, whether it is network carrier or Wi-Fi using VoIP. As the RingCentral mobile app runs on Apple iOS as well as Google’s Android most phones will automatically handle the seamless transition from poor Wi-Fi (Internet) conditions to the mobile carrier’s data network.

Phone.com

The Phone.com mobile app delivers a fully functional Phone.com extension to your smartphone. The free to download app supports both Android and iOS and there is also a desktop application – called communicator – available for Windows and Apple PCs. This is a fully functional extension that can be run on any windows or Mac devices however there is an additional monthly charge of $4.99 per month per softphone extension.

Using the Phone.com mobile app allows you to make outbound calls through Phone.com using your business number as the caller ID. You can choose to use either your mobile phone’s network connection or either a Wi-Fi or a mobile data connection for VoIP. When you are using the mobile app you can also access your Phone.com address book, contacts, call logs, Inbox, conference calling and SMS functions.

Setting up the mobile app to receive and send calls using VoIP is easy and you can also navigate to m.phone.com using your mobile browser to access many of the other Phone.com features that are available on standard extensions. However, if you want to convert an existing extension to a mobile extension you will need to go through customer support.

Types of Numbers Available

An important consideration when choosing a virtual telephone service is whether the vendor can supply the type of business number that you need. There are several types of virtual telephone numbers available;

  • Local Number that matches your location or desired location or virtual business presence.
  • Toll-Free Numbers
  • Vanity Numbers
  • International Numbers
  • Existing Business Number

Almost all virtual telephone service vendors will support these types of numbers the difference is whether they charge for them or not.

RingCentral

RingCentral supports all categories of telephone numbers such as local, Toll-Free, Vanity, and International numbers as well as porting over an existing business number. Similar to other vendors the RingCentral features work on the virtual business number, such as business SMS, Confirmation Texts and outgoing caller ID amongst others.  The number of business numbers available for use – of any type – is determined by the service plan. Additional numbers are available at a charge of $4.99 per month per number. Additional Vanity numbers have in addition to the $4.99 fee a one off setup fee of $30.

Additional charges for add-on services are also applied for large meetings and webinars, such as :

  • RingCentral Webinar – 100 licenses – $40 each
  • RingCentral Large Meeting – 100 participants – $14 each
  • RingCentral Large Meeting – 300 participants – $140 each
  • Additional International local number – tier 1- $4.99
  • Additional International Local Number – tier 3 -$14.99

As you can see with both vendors there are some significant hidden charges, so make sure you read the service contracts carefully.

Phone.com

Phone.com supports Local, Toll-Free, Vanity numbers as well as allowing you to port over an existing business number. There are also custom local numbers that you can choose to deploy to raise your businesses profile and gain an advantage over your competitors. Custom local numbers look like this; (212) 888-TECH.  Custom Phone Numbers can be purchased on a one-time fee starting at $100 but raising to thousands for rare numbers this is in addition to Phone.com’s standard monthly number fee ($4.99).

With regards vanity numbers Phone.com offers businesses two types:

  • Vanity Local: These numbers use local area codes and the customer calling the number will pay for the call minutes.
  • Vanity Toll-free: These numbers use toll-free prefixes like 800 or 888, and customers calling these numbers are not charged.

Support

An important factor when comparing vendor virtual telephone solutions is Customer Service. Each vendor approaches this area differently with some more focused on online material such as FAQ, Podcasts, and Blogs as well as website training videos. Whereas others aim for the personal contact via telephone, email or web forms. Whichever channel you prefer should be available to you from the vendor.

Another important factor is where the Support service is based. Generally a few years ago vendors took advantage of offshoring contact centers to Asia and other places to take advantage of lower costs. Unfortunately this often backfired resulting in poor customer experience and so recently there has been a shift back to on shoring Contact Centers in the USA.

RingCentral

RingCentral support is also 24/7 and based in the USA.

RingCentral supports the following channels:

  • Telephone – 24/7
  • Live Support – Chat
  • Ticket System – Online Forms
  • Email
  • FAQ and online documentation
  • Training
  • Professional implementation
  • VIP support for higher plans

Phone.com

Phone.com support is 24/7 and based in the USA.

Phone.com supports the following channels:

  • Telephone – 24/7
  • Live Support – Chat
  • Ticket System – Online Forms
  • Email
  • FAQ and online documentation

Phone.com also has bilingual support in English and Spanish

Regional Availability

RingCentral

As you might expect from a company of RingCentral’s size and scope they cover over 30 countries. Indeed RingCentral’s Global Office feature allows you to connect offices and employees around the globe by using international local numbers so calls between geographically dispersed locations count as local calls.

 With a RingCentral Global Office account each location is given 1,000 minutes of in-region calling credits per month per user based on location that are pooled and shared with all users worldwide. On top of the 1,000 in-region calling credits per month, all users have unlimited extension-to-extension calling from anywhere in the world.

Phone.com

As Phone.com is a cloud based virtual PBX it can support diverse geographical locations thereby providing enhanced mobility by allowing companies to choose local phone numbers in other countries and regions. With Phone.com your virtual business number can be chosen or customized to specific regional preferences. Phone.com also offers international virtual business numbers as well as having an international dialing rates plan by country.

Cancelling the Service

A very important factor to consider is how you end the contract if things just don’t work out. After all no matter how affordable and well delivered a telephone service may be it just might not fit with your own business model or direction. Therefore you should be aware of any potential cancellation fees or contractual obligations before you subscribe to the vendor’s service.

RingCentral

The way to cancel with RingCentral is a bit more complex even if you are paying monthly on a non-contract basis. In this case so long as you do not have any RingCentral equipment i.e. phone headsets or VoIP phones, etc. you can simply call up the support number and cancel the service. If you do have RingCentral equipment then you must send back the hardware immediately and the cancellation only takes place upon RingCentral receiving it in good condition.

For annual subscriptions you can cancel the service by telephone and you will receive a rebate based on pro-rata months unused.

Phone.com

Cancelling the Phone.com service is very easy as all you are required to do to cancel your Phone.com service is to call their Customer Loyalty Department. Alternatively you could simply log into your Phone.com account: Then look for and click on Configure, then go to, Manage Settings. Then scroll down to the bottom of the menu and click Cancel Account.

One thing to beware of though is once you cancel your account you will automatically lose access to any stored data. This means you can no longer access your Inbox for voicemail, call logs, SMS messages or faxes. You will also lose access to any customized greeting and uploaded hold-music files. You must download these prior to cancelling the service.

Summary

When comparing RingCentral with Phone.com it is relatively straight forward as they both target the same customer demographic. This means that we can ideally compare prices and features on an equal basis.

RingCentral is a behemoth in the virtual telephone industry and has developed a cloud PBX system packed with VoIP features that covers every aspect of voice, omnichannel, collaboration, productivity and contact center technologies.

Phone.com is also a cloud based virtual phone system that is affordable and has an amazing set of features as standard. So comprehensive is the Phone.com features set that you could run a small contact center in your small business as all the required features are there. ALso it has many collaboration and productivity tools which is a big bonus for a service targeting small businesses.

Indeed for small businesses Phone.com is priced attractively and has great features, support and even a clear upgrade path. The only slight issue and where RingCentral wins out is that it possibly is better suited to small businesses that have technical ambitions and inhouse skills in order to get the most out of it. RingCentral on the other hand is a smoother, more intuitive product with better user experience for beginners.

CompanyWebsiteFull ReviewCoupons
ringcentral-logo visit_site1(1) read_Review_big
phone-com-logo visit_site1(1) read_Review_big Use code: PDCAMSAS19 to get 20% off for 3 months

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