RingCentral Vs Nextiva – in-Depth Comparison

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In this article, we will look at two of the virtual PBX systems that consistently show in the top 10 reviews, RingCentral and Nextiva. To compare the services we will look at specific categories where their individual services where we can directly compared them. We are going to look and compare service-plans, features, and support but we will also be looking into their respective pros and cons and highlight were we feel one or the other service excels or leave a lot to be desired.

The most obvious point of comparison is between the two companies price and service contracts. Therefore, we will start with pricing and service-plans.

 

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RingCentral Vs Nextiva Service Plans

RingCentral Service Plans

RingCentral has three service-plans Standard, Premium and Enterprise and they are charged at $24.99, $34.99 and $44.99 respectively. There is a 30-day free trial period and as there is no contract, you can cancel the service at anytime. RingCentral provides free local and toll-free numbers with every plan and should you decide to discontinue the service you can keep those numbers (so long as you have been in the service longer than one month). RingCentral comes with unlimited call minutes and facing however, they do operate a reasonable use policy and RingCentral comes with 1,000 to 10,000 free toll minutes dependent on the service-plan so if you exceed these levels then you can expect a bill. RingCentral’s three service-plans differ mainly in the levels of features available so can be tailored to small medium and large businesses quite easily though you can pick and mix features to some extent to customize your service plan. One thing though with RingCentral a user is a device, so every device configured to operate on the network is chargeable at the monthly rates above, and they do not differentiate between a telephone, a mobile or a Softphone, they are all users and therefore billable.

Nextiva Service Plans

Nextiva also has three service-plans Office Pro, Office Pro Plus, and Office Enterprise these are charged at $19.95, $22.95 and $29.95 respectively. However, there is no free demo, but Nextiva comes with unlimited call and virtual faxing minutes on each plan and there are no set-up fees or fixed contract. Nextiva charges per user but in contrast to RingCentral in cuts its prices as the number of users(devices) on the network rises providing better value for money and a better deal if you need a lot of extensions.

  • Office Pro is basic features at $19.95 per month/user with unlimited calling and faxing.
  • Office Pro Plus is $22.95 per month/user and has basic features plus audio conferencing and the mobile app, with unlimited calling and faxing.
  • Office Enterprise $29.95 is the full featured package and comes with unlimited calling and faxing.

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Features

RingCentral Features

RingCentral has a well-established product in the virtual telephone service market-place with over 300,000 established business customers. Their service plans also have a vast array of business telephone features so we will only list the ones that they themselves promote as service differentiators.

These features can be categorized into the following key service areas:

Number Availability

  • International numbers – RingCentral has inbound numbers available in over 70 countries
  • Toll Free Numbers – RingCentral has toll free numbers available in the 800, 866, 888, 877 and 855 ranges.
  • Local Area numbers – with local numbers available in over 200 areas an SMB can have a local presence anywhere in the US and provide local call rates to customers.
  • Directory Listing – all RingCentral number are listed in local and national business directories

 

Cloud PBX features

RingCentral being a pioneer of IP/PBX and cloud hosted service has an extensive array of features the pick of which are:

  • Multi-Level IVR – a feature that provides for nested IVR menus to enable self-service assisted access to services, departments and employees.
  • Role-based access control – a security feature that allows administrators to assign employees to a company role. This speedup the onboarding process and ensures that new employees get the access to the phone services, features and shared departmental extensions that their role warrants and no more.
  • User templates – similar to role-based access, user templates are another administrative tool used to reduce the burden of assigning rights and privileges across a company’s employees. By using standard templates for access privileges employees can be quickly and securely on boarded.
  • Call Analytics – RingCentral provides extended call analytics to enable administrators to analyze call and system usage, and to identify trend metrics for usage and performance.
  • Single-sign-on (SSO) – this is a feature that enables employees to use their single password or sign on credentials for all other company applications when accessing the phone system.
  • Global Office – one huge advantage of a cloud based system is the ability if supported to bridge all remote branch offices or even employee homes or mobile devices under one virtual office. Calls between extensions are free and this means that all remote calls, local, national or geographical dispersed around the globe are considered inter-extension calls so are free. RingCentral supports bridging and virtual global offices.

 

Team Collaboration

Phone systems no longer just handle voice they are expected to provide unified communication channels such as voice, video, chat, email, and collaboration tools such as shared desktops and whiteboards. RingCentral has an extensive array of collaboration tools available across all service plans. One such tool is called Glip, which assists in team collaboration making sharing and engaging easier, quicker and more productive. Similarly, RingCentral provides call conferencing which supports one-click sharing of desktops, websites, files, applications and multi-media content from any device. Video conferencing can support up to 200 participants and voice conferencing over 1,000, making this a truly enterprise solution.

 

Business Integration

The ability to integrate the company phone system with other business applications has shifted from being a nice add-on to become a standard requirement over the last few years. Consequently RingCentral’s portfolio of application integration through APIs has grown considerably. RingCentral now has standard integration with Oracle, Microsoft, Salesforce, Zendesk, Desk.com, DropBox, Box, and Servicenow and the list is continually growing.

 

RingCentral service plans also include a BYOD enabled mobile phone app for Android and iPad that can be used to make calls and administer the system. The system also comes with in addition to unlimited calls and faxing, unlimited conferencing and business SMS. Some other prime features are only on the Premium and Enterprise editions such as inbound caller name recognition, HD voice, automatic call recording, multi-level auto-attendant. There are also features for establishing automatic call distribution queues if you are anticipating a large number of inbound calls. Similarly there is a find-me/follow-me feature whereby the system will ring a list of extensions (VoIP, mobile and landlines) either in order or simultaneously to try to find you.

 

Nextiva Features

Nextiva has also been upgrading its product lately to make it attractive in the large SMB market space.

In addition to the standard features there are unified communication tools that support mobile and remote workers via the Nextiva App. The unified communication tools combine voice, video, mobile and web collaboration into one multi-media system, which supports media formats such as SMS, email, chat, video and social media streams or comments. The Nextiva app also provides presence with can inform your team-mates of your availability through the presence indicator in the app.

Additionally, Nextiva’s cloud based system uses an auto-attendant with the option of professional recorded personalized greetings, to answer inbound calls. The auto-attendant uses an IVR menu system to inform the caller of the services or extensions available to them. Once the caller selects the department or extension they require the system redirects the call.

With regards Unified Communications and Collaborative tools there are enhanced instant conferencing features, and team presence tools, which allow you to see if a colleague is available and connect participants simply by clicking on their contact details in the call console. Alternatively, you can schedule, and moderate a conference call with up to nine participants and record the call in high definition audio.

Nextiva also has unlimited calls and faxing but its conferencing is only available on the Office Pro Plus and Office Enterprise Editions. Similarly, their mobile app and team presence are only available on the more expensive versions as is call recording, silent call barge, an attendant console and the Nextiva toolbar. However, Nextiva does have call parking, individual presence on multiple devices, push-to-talk, HD voice, multi-tier auto-attendant and voicemail to email as standard across all service-plans. In addition, Nextiva does provide 1 to 3 professionally recorded greetings for the Office Pro Plus and Office Enterprise editions respectively.

 

Administration

RingCentral has an online portal where all setting can be configured and reports generated from any internet capable device. The mobile app can also be used to configure the system making it all very flexible and easy to setup. Through this portal, you can configure extensions, mobile apps, contacts, call logs and reporting using a computer or a smartphone. The reporting is limited and based on call logs, which it doesn’t present in a graphical format instead; it provides a spreadsheet format of the data presumably so that you can manipulate the data yourself.

Nextiva, on the other hand has a user-friendly web-interface where you can log on and retrieve your user data, or you can have reports emailed directly to you. The website can also be used to configure extensions, preferences as well as being used for reporting. Nextiva, like RingCentral also supplies reporting data in simple list format like a spreadsheet so you will have to manipulate it yourself into graphical form.

 

Network Reliability

RingCentral has a fully redundant network design with two server locations meaning should one fall victim to floods or an earthquake the service will continue at the other location. RingCentral offer a service level agreement of 99.99%, which means the system will be down for less than 5 minutes downtime per year.

Nextiva also claim 99.99% uptime and a network of over 10 server locations so guarantee business continuity in the case of a regional catastrophe. However, Nextiva does not back this up with a service level agreement, guarantee.

 

Customer Support

RingCentral has online videos and articles as well as a forum and a blog. You can contact customer support directly be either chat, call or email.

Nextiva on the other hand prides itself on it amazing customer support service and that it will answer your call by the second ring 95% of the time. You can also open a service call by chat, email or online form. Nextiva also has a vast collection of self-help literature, videos and FAQ.

 

Summary

ringcentral-vs-nextivaIt is not difficult to see why these two service providers are continually jostling for the number one spot in the reviews they are appreciated by different types of businesses. RingCentral is the favorite of small, medium and enterprise business because it can provide all the features required to support voice, video, email, chat, collaboration, CRM integration and contact center call management functions and reporting. On the other hand, Nextiva is favored by small and medium businesses that have more traditional voice requirements and want only to pay for features that they need. In most businesses, few people require feature rich phones. Indeed most people only need to answer and forward calls. Therefore, Nextiva’s low basic feature plans are idea when building out the phone service whilst keeping the costs within budget. Furthermore, Nextiva places value over features with unlimited calling and faxing.

 

RingCentral places its focus on delivering feature rich, guaranteed service, which is the requirement of larger businesses. RingCentral’s rich feature sets ensures it can meet the demands of enterprises, contact centers, technology startups and those with mobility, collaboration and unified communication requirements. These requirements are becoming ubiquitous throughout the business world with video conferencing, remote presentations and meetings are becoming more popular as the technology becomes more readily available. Email, instant messaging is now a standard means of communication, as are BYOD smartphones, where the user’s personal phone has to be integrated into the business telephone system. These are all readily available through RingCentral’s Office and Professional services, though they come at a price.

If you want a cost effective though basic system then you will favor Nextiva. If, however you want a feature rich, guaranteed service then you will favor RingCentral. In short, this really is a perfect example of getting what you pay for!

Company Website Full Review Coupons
ringcentral_logo visit_site Click to get RingCentral’s Professional FREE for 30 days
nextiva-logo visit_site
Company Website Coupons
ringcentral_logo visit_site
Click to get RingCentral’s Professional FREE for 30 days
nextiva-logo visit_site

Alasdair Gilchrist

Alasdair is a technical writer with interest in business practice, operational strategy, start up philosophy and affordable technology. He lives in Nonthaburi, Thailand with his wife and daughter, and writes terrible novels as a hobby.

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