Polycom VVX-510 Phone for Small Businesses – Review

The flagship of the small business range of SIP phones is the Polycom VVX-510 phone. This is the top of the range phone typically offered alongside the Cisco SPA525G phone. The Polycom VVX-510 though is a different beast in so much as it has been designed to perform in a unified communications environment. The Cisco SPA small business range were designed and targeted at small business, whereas the VVX-510 is truly a UC phone.

The Polycom VVX-500 Series phone is designed for power users, receptionists, secretaries and executives and even today’s new breed of knowledge workers.  The designers have developed the VVX-510 on their experience building mobile phones. Consequently, the design results in the multitouch user interface that is controlled using gestures, which makes navigation intuitive and easy.

The VVX-510 is not just a phone, and as a result users can view their Outlook calendar, as well as pictures and even play MP3. The VVX-510 can also act as a personal assistant by providing meeting reminders, and its local storage of contacts are not memory restricted as their is access to the corporate directory through LDAP.

The Polycom VVX-510 is a remarkable phone as it Improves user productivity due to its ability to unify communications. This is no longer just a desktop phone but a unified communication production tool that will enable executives and power users to make the most of multimedia and utilise all sorts of media. For example the VVX-510 provides for online information via its colour screen, much like Google glass. The phone is no longer just a telephone but comes with its own  internal web-server applications and can display digital photographs.

In addition, Polycom have provided the “My Info Portal”, which is a configurable information portal that can provide up to the minute stock market results, as well as current affairs, latest news bulletins, or any other topics the user wished to be kept updated on. The VX-501 can also display other streamed content directly to the phone screen. The Polycom VVX 500 Series can be expanded for videoconferencing and there is even the option of a Wi-Fi network interface module.

 

Conclusion

The Polycom VVX-510 is a remarkable device but it is not just competent it is also costly and only suitable for executives and power users.

Polycom WX-510

 

Body Black and silver  plastic
Display 3.5-in colour LCD display (320 x 240 pixel resolution, with 4:3 aspect ratio)
Audio Quality Polycom HD Voice
No of Lines 12 lines
No of Programmable keys 12 programmable keys
Standard Functions
Conference Call Capability 3-way
Intercom N/A
Speakerphone Yes
Caller ID Yes
Automatic Redial Yes
Voice Mail Capability Yes
Call Waiting Yes
Call Forwarding Yes
Call Transfer Yes
Call Hold Yes
Menu Operation Yes
Function Buttons On screen keyboard, Home view, lines view and calls views accessible via touchscreen which controls volume control keys , hold key , headset key, hands-free speakerphone key, and microphone mute keys
Additional Functions/Features 12 line keys, with shared line appearance through call/bridged mode, custom incoming call and call waiting tones,  One-touch speed dialling, automatic redial,  missed call indicator, Do-not-disturb feature and indicator, Locally customizable dial plan, and a single USB connections for storage, and connecting USB accessories
Network Connections SIP enabled, two port 10/100/1000 Ethernet switch, DHCP, secure NTP, Power over Ethernet
QoS Supports VLAN and Type of Service OS, as well as VLAN discovery
Security Password login, Supports authentication as well as encryption using Transport Layer Security (TLS), local configuration files are encrypted and use a  digest hash for authentication
Phone Directory Capacity Corporate Directory Access using LDAP, 100 user local storage
Call Log Capacity N/A
Estimated Price $175 but many host PBX vendors have discounts and monthly payment terms

Alasdair Gilchrist

Alasdair is a technical writer with interest in business practice, operational strategy, start up philosophy and affordable technology. He lives in Nonthaburi, Thailand with his wife and daughter, and writes terrible novels as a hobby.

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