Plan Comparison Tool for SMB

Compare Virtual PBX Phone systems by Plan – SMB (Small/Medium Businesses)

10 Plans Were Found!

Sort by company name:
Sort by rating:
Sort by price:
Plan:

MAX and Grow

By: Grasshopper Virtual Phone Systems
Plan Rating:
5.0
/ 5
Approximate Price:
Grow – $49 a month
Max – $199 a month
Pros:
Auto-Attendant answering service
Call transfer to Mobile Phone
Send receive Fax
Unlimited extensions
2,000 or 10,000 minutes
Reliability using PSTN
Cons:
No dial tone, so no real outbound service
Difficult to make outbound calls using mobile app

Service Plan Review

Grasshopper is a virtual phone system with unlimited extensions, which was designed with the entrepreneur and small business in mind and therefore it can be an ideal solution for the SMB. With the Grow and Max service plans Grasshopper provides two and three local or toll free business numbers respectively, and unlimited extensions so it can theoretically scale to fit a company of any size. However, Grasshopper is an inbound service, you do not get a dial tone so cannot place outbound calls, well not conveniently anyway. Therefore, Grasshopper is perfectly suited to the small business, which perhaps has no physical office and where employees are mobile and work using their mobile phones. If that is your type of business then Grasshopper can be an ideal fit and can be used to handle even the largest workforce.

Grasshopper, works by issuing a virtual business number that the customers can call. Grasshopper will answer all incoming calls via an auto-attendant and then depending on the caller’s choice, made from a configurable menu, Grasshopper will transfer the call to a mobile phone or landline. This is all transparent to the caller, so it provides a caller with a professional user experience and provides the business with a professional image.

Grasshopper, is an ideal solution for entrepreneurs and mobile workforces that tend to work from mobile phones. However, the Grasshopper service can also be used as an inbound service for small businesses that have home workers as calls can be transferred to a home phone line. Where Grasshopper is less useful is when used in an office environment where desk phones would be a preferable option, which could handle both incoming and outbound calls. One important feature with Grasshopper is its reliability as it is based upon the telephone network and not the internet, therefore it is not susceptible to internet reliability issues.

More Information

Free Minutes Per Line: Grow – 2,000 minutes

Toll Free Minutes: Max – 10,000 minutes

Pay as You Go Options: Pay as you Go – $12 a month 6¢ per minute

Contract Terms: Annual pre-paid or Month to Month

Free Trial/Money Back Guarantee: Money back guarantee for 30 day trial

Phones Supported: All telephones works on the PSTN

Phones Supplied: N/A

Mobile Apps & Softphones: Android, iPhone

Conferencing Calling: 3-way calling

Fax: Send and receive Internet Fax

Installation Fees: None

Additional Fees: Local taxes

Cancellation Fees: None, 30 days cancellation period

Pre-sales Consultation Service: N/A

Installation Consultation Service: N/A

Support Service: US based Live

Support Options: Email, phone, live-chat

Support Hours: 24×7

Summary: Grasshopper is a feature rich virtual phone service for SMB that have mobile or remote workers.

Plan:

Office: Standard Plan

By: RingCentral Phone Systems
Plan Rating:
5.0
/ 5
Approximate Price:
$24.99
Pros:
Best in class range of features
Easy Installation & Administration
Remote collaboration & Desktop Sharing
Online Meetings
Voice Video conferencing
Cons:
No International call plans
No refund on cancelling annual pre-paid service for months unused

Service Plan Review

RingCentral standard edition is the entry-level version of their feature rich cloud based IP/PBX Office service targeted at small to medium sized businesses. As such, the standard edition although having most of the features and functionality, of its more expensive siblings sometimes has limited functionality, for example, call conferencing is limited to four participants. However, the standard edition does not lack much in the way of features, so long as HD voice, automatic call recording or CRM integration are not key requirements to your business.

RingCentral’s Office Standard Edition, has unlimited calling and online administration and configuration. However, Office goes beyond just a cloud based telephone service as it incorporates many business collaboration tools and features. These are available in the standard edition, through Glip, which is RingCentral’s team workspace application for collaboration. Glip is a valuable tool for task management as it provides a workspace for all team communications so that team emails, notes, files tasks and calendars are stored in a single shared workspace. In addition, RingCentral have integrated not just voice into their product but also adopted video so that there is audio/video conferencing and the ability to conduct online meetings and presentations. Therefore when considering RingCentral as an option for a cloud based PBX system you also have to take into consideration all of the additional tools for collaboration and unified communications that it brings to the table.

More Information

Free Minutes Per Line: Unlimited

Toll Free Minutes: 1,000

Pay as You Go Options: N/A

Contract Terms: Annual pre- paid or Month to Month

Free Trial/Money Back Guarantee: No risk 30 day trial for up to 4 users

Phones Supported: All VoIP phones, BYOD

Phones Supplied: If required, RingCentral can supply Cisco, Polycom and Yealink handsets

Mobile Apps & Softphones: Android, iPhone, PC and Tablets

Conferencing Calling: Up to 4 participants

Fax: Send and receive Internet Fax

Installation Fees: None

Additional Fees: Local taxes

Cancellation Fees: None on month-to-month, no refund on annual pre-paid service

Pre-sales Consultation Service: Planning, designing and project management

Installation Consultation Service: Implementation project management, ongoing support, and consulting

Support Service: US based

Support Options: Email, phone, live-chat

Support Hours: 24×7 – Office subscribers with 2 or more users. Otherwise 13×5 support.

Summary: Ring Central Premium is a feature rich virtual IP PBX service for businesses of all sizes.

Plan:

Plus Plan

By: Phone.com VoIP Business Phone Service
Plan Rating:
4.0
/ 5
Approximate Price:
$19.99
Pros:
Low price on service and International calling
Many free features
Mobile app
Make outbound calls from mobile using business caller ID
Cons:
CRM integration is a premier feature
Voicemail transcription is extra
Low number of minutes
No refund on cancelling an annual contract

Service Plan Review

The Plus Plan is Phone.coms most popular service offering and it costs $19.99 with 500 minutes. Additional minutes over the 500 will be billed at 3.9¢. As a business cloud PBX the Phone.com Plus plan comes packed with business orientated features though some are premier features that cost more. However, saying that most features are available on all the plans for free, features such as a free local or toll-free number, a mobile app, a softphone, voicemail to email, and fax to email are all included across all of the service plans. Other notable features are scheduled call routing, which allows calls to be forwarded depending on a rule. Rules can be configured in the online management portal in order to direct calls to different phone numbers depending on the time of day or the weekend. There are also call queuing and an auto-attendant, which makes sure every call is answered and the caller greeted with a customizable recorded greeting and a menu. The menu can be configured by department to give the impression of a much larger company, for example dial 1 for sales. Alternatively, the caller could use the dial-by-name directory or the extension number if they know it.

More Information

Free Minutes Per Line: 500

Toll Free Minutes: 500

Pay as You Go Options: N/A

Contract Terms: Annual pre- paid or Month to Month

Free Trial/Money Back Guarantee: Free 30 day trial money back guarantee

Phones Supported: All VoIP phones, BYOD

Phones Supplied: Phone.com can supply Cisco, Polycom and Yealink handsets and Analogue adapters

Mobile Apps & Softphones: Android, iPhone, PC and Tablets

Conferencing Calling: Up to 500 participants

Fax: Send and receive Internet Fax

Installation Fees: None

Additional Fees: Local taxes

Cancellation Fees: None on month-to-month, no refund on annual pre-paid service

Pre-sales Consultation Service: N/A

Installation Consultation Service: N/A

Support Service: US based

Support Options: Email, phone, online forms

Support Hours: 24×7

Summary: Phone.com is a feature rich IP/PBX service with wide set of features at competitive pricing for the small business.

Plan:

Dash Unlimited Plan

By: VirtualPBX Business Phone System
Plan Rating:
4.0
/ 5
Approximate Price:
$34.99 single user
$24.99 2-99 users
$19.99 100+ users
Pros:
Easy to set-up
Concierge Service
Enterprise features
Low price and minutes
Smartphone App
True Advanced Call
Distribution
Cons:
Limited conference participants
Limited conference minutes
Support only available during business hours

Service Plan Review

VirtualPBX’s Dash Unlimited plan starts at $24.99 per user per month for 2 – 99 users. Dash Unlimited offers as it names implies unlimited calls and Toll Free in continental US and Canada. It also provides an auto attendant with custom greetings to welcome callers to your business, and an automated directory with an IVR and menu.

In addition to all the standard call features, Dash unlimited has tools for Flexible Device Management, Do-Not-Disturb, Follow-Me Calling, Outbound Caller ID, Call Blasting, and Hot-desking, which is customizable for every user. Follow-me calling is a handy mobility tool as it allows users to be found on a variety of phones that either ring in sequence or ring simultaneously. Simultaneous rings are also useful for groups that handle important calls and where call pick-up time is important. Other call routing features are the capability to configure business and holiday hours to let customers know when lights have gone off for the day. This information can be played to the caller when they may be on hold by utilizing the Music/Info On Hold feature.

As Dash is an SMB virtual phone service, it has call conferencing and fax to email to provide these important business functions.

More Information

Free Minutes Per Line: Unlimited

Toll Free Minutes: Unlimited

Pay as You Go Options: Metered VoIP line

Contract Terms: Annual pre-paid or Month to Month

Free Trial/Money Back Guarantee: Free 14 day trial money back guarantee

Phones Supported: All VoIP phones, BYOD

Phones Supplied: VirtualPBX can supply Cisco, Polycom and Yealink handsets and Analogue adapters

Mobile Apps & Softphones: Android, iPhone, PC and Tablets

Conferencing Calling: Up to 10 participants (can be expanded)

Fax: Send and receive Internet Fax

Installation Fees: None

Additional Fees: Local taxes

Cancellation Fees: None on month-to-month, billed only on months used on annual pre-paid service

Pre-sales Consultation Service: Concierge Service

Installation Consultation Service: Concierge Service

Support Service: US based

Support Options: Email, phone, online forms

Support Hours: Business hours only

Summary: VirtualPBX is a feature rich IP/PBX service with wide set of features at competitive pricing for the small business.

Plan:

Small Business Plan

By: AXvoice Voip Service Provider
Plan Rating:
4.0
/ 5
Approximate Price:
$29.99
Pros:
Cheap call rate or additional minutes
Free incoming minutes
Over 2000 local area numbers to choose from
Cons:
Lacking mobile apps
Lacking Fax support
Lacking advanced features like collaboration tools and unified communications

Service Plan Review

Axvoice’s Small Business Plan starts at $29.99 per user per month but comes with 1500 free minutes in continental US and Canada. Additional minutes are billed at 1.5¢ per minute. Furthermore, AXvoice incoming calls are free so you only pay for outbound calls and in-network calls are also free. When you start the service you can select a phone number from over 2000 U.S. area codes. Or, you can keep your existing number as with number portability, switching over is easy and seamless.

AXvoice supports both incoming and outbound support, and has over 30 plus features in the home office plan. These features provide inbound functions such as do not disturb, anonymous call rejection, distinctive ring, conference and 3-way calling, and call waiting with caller ID. For the outbound functions, AXvoice provide features for caller ID blocking, International call blocking, alternate caller ID, simultaneous ring and music on hold. Additionally there is also a feature for 7, 10 and 11 digit dialing.

Some other notable features that AXvoice provides are Find-me Follow-me, Failover where you can provide a number for calls to be forwarded to in the case of an internet failure, and BYOD support. There are also call logs and voicemail notifications via email as well as voicemail access via the web.

More Information

Free Minutes Per Line: 1500

Toll Free Minutes: N/A

Pay as You Go Options: N/A

Contract Terms: Annual pre-paid or Month to Month

Free Trial/Money Back Guarantee: Money back guarantee

Phones Supported: All VoIP phones, BYOD

Phones Supplied: AXvoice can use any phone with an adaptor

Mobile Apps & Softphones: Android, iPhone, PC and Tablets

Conferencing Calling: Up to 50 participants

Fax: N/A

Installation Fees: $19.99 shipping and provisioning

Additional Fees: Local taxes

Cancellation Fees: None if under terms of guarantee

Pre-sales Consultation Service: N/A

Installation Consultation Service: N/A

Support Service: US based

Support Options: Email, phone, online forms

Support Hours: 24×7

Summary: AXvoice is a feature rich virtual IP PBX service for businesses of all sizes.

Plan:

Virtual Office Pro

By: 8×8 Hosted Voip
Plan Rating:
4.0
/ 5
Approximate Price:
Price on Request
Pros:
Advanced integration with CRM
Advanced collaboration features
Cons:
Lacking advanced call distribution features

Service Plan Review

Virtual Office Pro offers all the virtual phone services that a SMB requires with a choice of three price plans, metered (a pay as you go option), unlimited extensions and global extensions. The unlimited extension provides unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the United Kingdom. Virtual Office Pro acts as a virtual phone system which handles incoming calls via an auto-attendant though it also manages outbound calls as well.

In addition, Virtual Pro provides a full range of mobile applications and a softphone for Apple, Android and PC’s respectively. There is also Business SMS, text and chat features as well as presence detection along with a neat email notification of when a voicemail has been received. With Virtual Office Pro there is also web conferencing, internet faxing and call recording, which are features that are not included in the standard edition of Virtual Office. A feature that is becoming a popular addition to virtual phone systems and IP/PBXs is CRM integration and Virtual Office Pro provides this via links to Salesforce.com, Zendesk and Netsuite amongst others.

More Information

Free Minutes Per Line: Unlimited

Toll Free Minutes: Unlimited

Pay as You Go Options: N/A

Contract Terms: Annual pre-paid or Month to Month

Free Trial/Money Back Guarantee: N/A

Phones Supported: All VoIP phones, BYOD

Phones Supplied: 8×8 can supply Cisco, Polycom and Yealink handsets

Mobile Apps & Softphones: Android, iPhone, PC and Tablets

Conferencing Calling: Up to 50 participants

Fax: Send and receive Internet Fax

Installation Fees: None

Additional Fees: Local taxes

Cancellation Fees: None on month-to-month, no refund on annual pre-paid service

Pre-sales Consultation Service: Planning, designing and project management

Installation Consultation Service: Implementation project management, ongoing support, and consulting

Support Service: US based

Support Options: Email, phone, online forms

Support Hours: 24×7

Summary: 8×8 is a feature rich virtual IP PBX service for businesses of all sizes.

Plan:

Business Plan

By: Vonage Voip Phone Service
Plan Rating:
4.0
/ 5
Approximate Price:
$39.99 (discounts available on multi-lines)
Pros:
Good Feature set for SoHo
Good Voice quality and reliability
Good International rates
Softphone and mobile apps
Cons:
Price plans are more expensive
Conference calling extra
Voicemail transcription extra

Service Plan Review

Vonage Business is the entry-level service that Vonage offers. The service is aimed at companies with fewer than 50 users, and is a fixed fee of $39.99 per month though some features such as call conferencing and call recording are extra. With regards the standard features Vonage Business has an auto attendant, IVR with customizable greetings and all the configurable call transfer options that you would expect from a virtual telephone service, such as find-me follow me. This feature enables calls to be forwarded to different phones, such as a mobile, home phone or desk phone, and each will be rung in sequence or simultaneously. Another mobility tool, is the apps that support Apple and Android devices as well as Cisco, Yealink and Polycom desk phones. Vonage Business also has some ACD features for advanced call distribution, which supports call groups and advanced call queuing and routing. These features may even allow for some basic contact center features for inbound calling though real time monitoring and reporting are unavailable and call recording is an extra. Vonage Business also has incoming and outbound call handling as well as business SMS, voicemail with transcription, and fax support.

More Information

Free Minutes Per Line: Unlimited

Toll Free Minutes: Unlimited

Pay as You Go Options: N/A

Contract Terms: Annual pre-paid or Month to Month

Free Trial/Money Back Guarantee: 14 day free trial

Phones Supported: All analogue or VoIP phones, BYOD

Phones Supplied: Analogue adapter

Mobile Apps & Softphones: Android, iPhone

Conferencing Calling: 3-way calling standard, 30 participant $14.99 extra

Fax: Fax to email

Installation Fees: None

Additional Fees: Local taxes

Cancellation Fees: None on month-to-month, billed only on months used on annual pre-paid service

Pre-sales Consultation Service: N/A

Installation Consultation Service: N/A

Support Service: US based

Support Options: Email, phone, online forms

Support Hours: 24/7

Summary: Vonage is a pricey service with outstanding features but many are extra so can be expensive for a SoHo business

Plan:

Office Pro Plus

By: Nextiva Phone Service Provider
Plan Rating:
3.5
/ 5
Approximate Price:
$22.95
Pros:
Reliability
Mobile Phone integration
Unified communication features
HD Video Calls
Cons:
No free trial
No pay as you go minutes

Service Plan Review

Nextiva Office Pro Plus is targeted at the SMB with prices starting at $22.95 per user per month with no setup fees. Nextiva’s cloud based system uses an auto-attendant with the option of professional recorded personalized greetings, to answer inbound calls. The auto-attendant uses an IVR menu system to inform the caller of the services or extensions available to them. Once the caller selects the department or extension they require the system redirects the call.

In addition to the standard features there are unified communication tools that support mobile and remote workers via the Nextiva App. The unified communication tools combine voice, video, mobile and web collaboration into one multi-media system, which supports media formats such as SMS, email, chat, video and social media streams or comments. The Nextiva app also provides presence with can inform your team-mates of your availability through the presence indicator in the app.

Additionally, there are enhanced instant conferencing features where you can connect participants simply by clicking on their contact details in the call console. Alternatively, you can schedule, and moderate a conference call with up to nine participants and record the call in high definition audio.

More Information

Free Minutes Per Line: Unlimited

Toll Free Minutes: Unlimited

Pay as You Go Options: N/A

Contract Terms: Annual pre-paid or Month to Month

Free Trial/Money Back Guarantee: 30 day money back guarantee

Phones Supported: All VoIP phones, BYOD

Phones Supplied: Nextiva can supply Cisco, Polycom and Yealink handsets and Analogue adapters

Mobile Apps & Softphones: Android, iPhone, Windows Phone

Conferencing Calling: Up to 9 participants (can be expanded)

Fax: Send and receive Internet Fax

Installation Fees: None

Additional Fees: Local taxes

Cancellation Fees: None on month-to-month, billed only on months used on annual pre-paid service

Pre-sales Consultation Service: N/A

Installation Consultation Service: N/A

Support Service: US based

Support Options: Email, phone, online forms

Support Hours: Business hours only

Summary: Nextiva’s service is a unified communication IP/PBX service with wide set of features with unlimited minutes for the small business.

Plan:

Cloud PBX Plan

By: PhonePower VoIP Provider
Plan Rating:
3.0
/ 5
Approximate Price:
$22.99 one year contract
$19.95 two year contract
$17.95 three year contract
Pros:
Advanced call routing
Business groups
Softphone and mobile app
International telephone numbers
Multi-line hunt groups
Cons:
Confusing pricing based on long contracts
No voicemail-to-text
No CRM integration
Business hours only support

Service Plan Review

Powerphone’s cloud based PBX service is designed for small medium businesses and provides unlimited calling in the US, Canada and Puerto Rica. The cloud PBX service however is priced dependent on the length of contract with average monthly rates being $27.95, $24.95 and $22.95 for 1-, 2-, or 3-year contracts, respectively. Just like Phonepower’s small business plans, the cloud PBX service is feature rich with many business orientated features and functions such as, advanced call forwarding to multi-line hunt groups. There are mobile apps for Apple and Android phones as well as a smartphone for a PC. Mobility is further enhanced by the find-me follow-me simultaneous ring feature. However, some features are lacking such as the very limited 3-way calling acting as voice conferencing and the lack of any video support or unified communications, such as email, SMS, text, chat and social media integration. Similarly, there is no integration with CRM application from third parties, which is a disappointment. There is Fax support via the Fax capture feature whereby an incoming fax is sent to voicemail where it can be viewed and printed, or faxes like voicemails can also be sent direct to an email account.

Powerphone’s cloud based PBX service also has several paid for advanced features such as toll free numbers, direct international dialing and virtual numbers. The virtual numbers are local numbers in other regions where you would like to have a presence and customers in that region can call for the price of a local call. Other notable charges are on Operator calls and 411 Directory services. However, despite these charges Phonepower claims to have the cheapest International call rates and say they are cheaper than Skype.

More Information

Free Minutes Per Line: Unlimited

Toll Free Minutes: Unlimited

Pay as You Go Options: N/A

Contract Terms: Annual pre-paid or Month to Month

Free Trial/Money Back Guarantee: 30 day money back guarantee

Phones Supported: All analogue or VoIP phones, BYOD

Phones Supplied: N/A

Mobile Apps & Softphones: Android, iPhone

Conferencing Calling: 3-way calling

Fax: Fax to email

Installation Fees: N/A

Additional Fees: Local taxes

Cancellation Fees: None on month-to-month, billed only on months used on annual pre-paid service

Pre-sales Consultation Service: N/A

Installation Consultation Service: N/A

Support Service: US based

Support Options: Email, phone, online forms

Support Hours: Business hours only

Summary: Phonepower cloud PBX business service is aimed at medium to large businesses but lacks some key unified communications and CRM integration features.

Plan:

Small Business Plans

By: eVoice: Small Business Phone Numbers
Plan Rating:
3.0
/ 5
Approximate Price:
$29.99/month
$49.99/month
$79.99/month
Pros:
Good, simple virtual phone service
Cons:
Additional minutes quite expensive
No fax support

Service Plan Review

The eVoice Small business plans are designed for the small business that requires a professional inbound answering service that projects the professional image of a much larger organization. The service plan comes in three options, at $29.99, $49.99 and $79.99 respectively. The Small Business Plan uses the same feature set across all plans as it is only the free minutes, number of extensions and phone numbers that differ. For example, the most popular $29.99 service plan comes with 1,000 minutes, 5 extensions and 15 numbers, whereas the $49.99 comes with 2,000 minutes, 10 extensions and 30 numbers and 4,000 minutes respectively. The $79.99, has 4,000 minutes, 15 extensions and 45 numbers. In all cases should you use more than the free minutes allocated for the plan you are billed at 3.9¢ per minute, which is quite high.

The eVoice virtual phone service works using an auto attendant to answer inbound calls to the business number. The auto-attendant provides a customized greeting and a menu of options for the caller to choose from. The menu can be configured to give the impression of a much larger organization by listing departments, so for example you may have press 1 for sales or 2 for billing.

Other notable features are virtual voicemail, which records the message then sends the audio file to the recipients email. There are also voicemail to text and voicemail for mobile. Additionally, there is also call routing rules which allow calls to be forwarded to different phone numbers at scheduled times, for example in the evening or at the weekend and these rules are easily configured on the online management portal.
Some premier features cost extra and some nice ones for an SMB is web and video conferencing, as well as call recording and business texting. Other premier features are a live receptionist to answer and forward calls and a live voicemail transcribing service.

More Information

Free Minutes Per Line:
$29.99 – 1000 minutes
$49.99 – 2000 minutes
$79.99 – 4000 minutes

Toll Free Minutes: N/A

Pay as You Go Options: N/A

Contract Terms: Annual pre-paid or Month to Month

Free Trial/Money Back Guarantee: 30 day free trial

Phones Supported: All VoIP phones, BYOD

Phones Supplied: eVoice can use any phone with an adaptor

Mobile Apps & Softphones: Android, iPhone

Conferencing Calling: 3-way calling

Fax: Incoming Fax

Installation Fees: No provisioning

Additional Fees: Local taxes

Cancellation Fees: Under terms of guarantee

Pre-sales Consultation Service: N/A

Installation Consultation Service: N/A

Support Service: US based

Support Options: Email, phone, online forms

Support Hours: 24×7

Summary: eVoice is an entry level virtual phone service for small business but can be configured to mimic larger organizations.