Phone.com Vs VirtualPBX – in-Depth Comparison

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Company Information

VirtualPBX.com

 VirtualPBX is one of the pioneers in VoIP and virtual telephone services. It began over two decades ago from a garage workshop to become a nation-wide company with offices throughout the USA. From those humble beginnings VirtualPBX has grown to be a major player in VoIP and more recently in cloud based PBX solutions. It has achieved this through a customer centric approach to feature design, customer support and product development.

VirtualPBX strives to produce virtual phone products that are both cost effective and easy to use. As a result they build the need for flexibility and user control into the design process. This means that VirtualPBX products work the way the customer wants them to as the user, administrators and managers have their own levels and  ability to control and tweak feature settings.

Moreover, VirtualPBX takes pride in its low cost, high-performance virtual PBX solutions via its hassle-free setup, web-based administration and no-system maintenance.

Phone.com

Phone.com was founded in 2007 as a virtual telephone service for entrepreneurs and small companies. Their virtual phone service was designed from the beginning to be built on VoIP in order to deliver a complete virtual telephone service that could provide small businesses with access to an online enterprise-grade unified communication system at affordable small business prices.

Phone.com markets its product as being, “the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses.”

To that end Phone.com has built a cloud based virtual phone system that sits upon a flexible and robust business-communications platform that is accessible from anywhere there is an internet connection and that is designed to grow alongside of your business. By utilizing their in-house VoIP experience Phone.com has designed a virtual phone system that boasts over 40 valuable VoIP features and with price and service plans to suit the needs of all sorts of small businesses. Phone.com seamlessly connects all of your communication devices via a cloud-based virtual PBX platform to deliver a unified phone presence wherever your company or your employees are located.

Comparing VirtualPBX vs. Phone.com

When it comes to comparing vendors’ products in the virtual telephone systems marketplace it is essential to make sure that we are comparing comparable systems. What this means is that we must select and compare service and price plans aimed at the same market sector, such as for small office-home office (SoHo) or small medium businesses (SMB), or small to medium enterprises (SME).

Comparing like-for-like services is especially valid when we consider making a comparison between an entrepreneurs, SoHo or SMB service such as Grasshopper’s virtual telephone system alongside an industry giant such as RingCentral’s cloud based virtual PBX.

As a result we have chosen to compare VirtualPBX’s service plans against Phone.com’s small business plans.

Pricing Models

Phone.com

Phone.com has three basic small business plans as well as an enterprise plan, which we will only touch briefly upon here as a possible upgrade path. Instead we will concentrate on a like for like comparison with Grasshopper’s Solo, Partner and Small Business service plans.

The service plans that Phone.com uses to target the same entrepreneur and small business market-segment as Grasshopper come in two distinct offerings – 1) a pay per minute set of plans and 2 an unlimited minutes set of plans. Regardless of whether the plans are pay for minute or unlimited the feature sets are the same.

 Pay Per Minute

  • Base plan – $12.99 per user per month ($9.99 if paid annually in advance),
  • 300 Monthly Minutes
  • Unlimited User Extensions
  • 1 Local or Toll-Free Number
  • 5,000 SMS Messages4
  • 40+ Standard Features including Call Queuing, Voicemail to Email,
  • Plus Plan – $19.99 per user per month
  • 500 Monthly Minutes
  • Unlimited User Extensions
  • 2 Local or Toll-Free Numbers
  • 10,000 SMS Messages
  • Everything in Base Plan plus Automated Voicemail to Text and Premium Hold Music,
  • Pro Plan – $29.99 per user per month.
  • 1,000 Monthly Minutes
  • Unlimited User Extensions
  • 3 Local or Toll-Free Numbers
  • 20,000 SMS Messages
  • Everything in Plus Plan plus Call Analytics, 300 call recording minutes, HD Video Conferencing,

Unlimited Minutes

  • Base plan – $29.99 per user per month ($9.99 if paid annually in advance),
  • Unlimited Monthly Minutes
  • Unlimited User Extensions
  • 1 Local or Toll-Free Number
  • 5,000 SMS Messages4
  • 300 Bonus Included Minutes
  • 40+ Standard Features including Call Queuing, Voicemail to Email,
  • Call Forwarding
  • Plus Plan – $37.99 per user per month
  • Unlimited Monthly Minutes
  • Unlimited User Extensions
  • 2 Local or Toll-Free Numbers
  • 10,000 SMS Messages4
  • 500 Bonus Included Minutes
  • Everything in Base Plan
  • Premium Hold Music
  • Pro Plan – $59.99 per user per month.
  • Unlimited Monthly Minutes
  • Unlimited User Extensions
  • 3 Local or Toll-Free Numbers
  • 20,000 SMS Messages4
  • 1,000 Bonus Included Minutes
  • Everything in Plus Plan
  • Call Analytics & HD Video Conferencing

VirtualPBX

VirtualPBX has three basic small business plans as well as an enterprise plan, which we will only touch briefly upon here as a possible upgrade path. Instead we will concentrate on a like-fo- like comparison with Grasshopper’s Solo, Partner and Small Business service plans.

The service plans that VirtualPBX offers targets the same entrepreneur and small business market-segment as Grasshopper but importantly the VirtualPBX plans come in two distinct flavors – 1) an Unlimited User plans and 2), an unlimited Minutes set of plans. Regardless of whether the plans are unlimited user, which is actually a pay for minutes plan or the Unlimited Minutes plans the feature sets are not the same as the plans are aimed at different types of customer .

Unlimited User Plans (Pay as you Go)

VirtualPBX has two billing option one is the Annual Subscription in Advance, the other is a monthly payments as you go. In either case there are no contracts or penalties for cancellation.

300 Plan – $9.99 /per month (annual subscription); $11.99 (monthly billing)

  • 300 Plan Minutes, 2 Local or Toll-Free Numbers, Free Web Phone & Call Forwarding, Enable VoIP Phones for $4.99/each  and Zapier Integration+ All Basic Features

500 Plan – $12.99 /per month (annual subscription); $17.99 (monthly billing)

  • 500 Plan Minutes, 2 Toll-Free or Local Numbers, Free Web Phone & Call Forwarding, Enable VoIP Phones for $4.99/each, ACD Queues (Standard)+ All Features Included on 300 Plan

1000 Plan – $24.99 /per month (annual subscription); $34.99 (monthly billing)

  • 1000 Plan Minutes, 5 Toll-Free or Local Numbers, Free Web Phone & Call Forwarding, Enable VoIP Phones for $4.99/each, Call Recording & Webhooks+ All Features Included on 500 Plan

Unlimited Minutes Service Plans

Essentials – $16.99 /user per month (annual subscription) or $21.99 (monthly billing)

  • Unlimited Local Minutes
  • 100 Toll-Free Minutes
  • Unlimited VoIP Minutes Between System Users
  • 5 Toll-Free or Local Numbers
  • 1 VoIP Device for Every User
  • ACD Queues (Standard)
  • Auto Attendant,
  •  Ring Groups,
  • Voicemail

Advanced – $20.99 /user per month (annual subscription) or $26.99 (monthly billing)

  • Unlimited Local Minutes
  • 1,000 Toll-Free Minutes
  • Unlimited VoIP Minutes Between System Users
  • 10 Toll-Free or Local Numbers
  • Advanced Reporting
  • ACD Queues Pro and
  • Call Recording
  • Plus All Features Included in the Essentials Plan

Enterprise – $24.99 /user per month (annual subscription) or $34.99 (monthly billing)

  • Unlimited Local Minutes
  • 2,500 Toll-Free Minutes
  • Unlimited VoIP Minutes Between System Users
  • 15 Toll-Free or Local Numbers
  • CRM Integration
  • API Access
  • Plus All Features Included in the Advanced Plan
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phone-com-logo visit_site1(1) read_Review_big Use code: PDCAMSAS19 to get 20% off for 3 months
logo_virtualpbx visit_site1(1) read_Review_big Click here to get 10% OFF Business Phone Plans.

Phone.com Features

Phone.com’s three basic service plans all come with 40+ inbuilt VoIP features in addition to all the unlimited or free minutes for each plan. What is noticeable is that even though Phone.com is targeting the same market sector for virtual phone systems they have added considerably more features to their service plans.

All of the three service plans share over 40+ VoIP voice orientated features such as:

Nonetheless, some advanced features are available in only some of the more expensive plans. For example although voicemail-to-text is available in the basic plan, automated voicemail-to-text is available in the Plus and Pro service Plans. Similarly, HD video conferencing is only available with the Pro Plan. However we should realize that these features are not available as standard with any of the Grasshopper plans. Indeed to get HD conferencing or indeed any video functionality with Grasshopper you would need to subscribe to Join.me.

As can be seen you get a lot of features as standard with Phone.com. Indeed these features cover not just basic voice calls – call transfer, call forwarding, call screening, but also contact center functionality such as queues, call notification and location based routing. Moreover, there are also collaboration and productivity tools that come as standard such as HD Video or HD audio conferencing, and voicemail-to-email.

Phone.com comes with an impressive array of features made more impressive as it is targeting the small business market sector. This makes Phone.com extremely competitive as it comprehensively out guns its rivals, in this case Grasshopper.

VirtualPBX Features

VirtualPBX takes a different approach to features and service plans as it tries to be flexible and groups features into functional categories such as voice, collaboration & productivity, and Contact Centre. This is to allow you to customize your feature set to match your requirements. For example the following Dash service plans have different combinations of features:

Dash Essentials

Auto Attendant, Ring Groups, Zapier Integration, Audio Conferencing, Paperless Fax, ACD Queues, and Webhooks

Dash Advanced

Auto Attendant, Ring Groups, Zapier Integration, Audio Conferencing, Paperless Fax, ACD Queues, ACD Queues Pro, Call Recording, API Access, Webhooks, External Storage, and advanced reporting

Dash Enterprise

Auto Attendant, Ring Groups, Zapier Integration, Audio Conferencing, Paperless Fax, ACD Queues, ACD Queues Pro, Call Recording, API Access, Webhooks, External Storage, CRM Integration, Priority Support Included, Advanced Reporting

As can be seen from the feature list for each plan VirtualPBX has some very advanced features voice features such as ring groups, ACD queuing and audio conferencing as standard features even with the entry level Essentials plan.

In addition there are many additional features that allow you to customize your plans for collaboration and productivity gains through such features as Data Storage with AWS, Salesforce CRM and Zapier Integration or manage large teams or small contact centers with ACD Queues with Whisper and Barge, Call Recording, Real-Time  Agent Monitor, Call Reports, and advanced reporting.

Mobile & Desktop Apps

Phone.com

The Phone.com mobile app delivers a fully functional Phone.com extension to your smartphone. The free to download app supports both Android and iOS and there is also a desktop application – called communicator – available for Windows and Apple PCs. This is a fully functional extension that can be run on any windows or Mac devices however there is an additional monthly charge of $4.99 per month per softphone extension.

Using the Phone.com mobile app allows you to make outbound calls through Phone.com using your business number as the caller ID. You can choose to use either your mobile phone’s network connection or either a Wi-Fi or a mobile data connection for VoIP. When you are using the mobile app you can also access your Phone.com address book, contacts, call logs, Inbox, conference calling and SMS functions.

Setting up the mobile app to receive and send calls using VoIP is easy and you can also navigate to m.phone.com using your mobile browser to access many of the other Phone.com features that are available on standard extensions. However, if you want to convert an existing extension to a mobile extension you will need to go through customer support.

VirtualPBX

The VirtualPBX softphone app differs slightly from many of its competitors’ mobile apps in so much as it is a generic softphone which turns any Computer, Device, or Cell Phone into a fully-featured VoIP Extension.  This allows you to harness the power of the VirtualPBX system from your own personal devices. The VirtualPBX Softphone App works with any iOS or ANdroid smartphone and is free to download from the Apple App Store or Google Play market.

The way that it works is that the VirtualPBX Softphone App can route calls intended for your deskphone directly to your smartphone. Anyone calling you will simply dial your direct line or company phone number and extension and be transparently forwarded to your smartphone. Also, it works well for outbound calling as it can use your business number as the Caller ID. Furthermore, with addition functions such as mobile call interruptions, mobile call management, Siri integration, call transfer and the savings made on mobile call roaming makes the VirtualPBX Softphone App a handy tool for those out and about a lot of the time.

The VirtualPBX Softphone app also works on desktops, laptops and tablets running Windows or Mac OS. The desktop softphone is just another virtual extension to handle all inbound and outbound voice traffic. This means it has all the same functionality such as Ring Groups, queues, Direct Inward Dialing (DID) numbers and even full Salesforce integration. This means you can manage your contacts sales leads and funnels even when you are away from the office.

Types of Numbers Available

An important consideration when choosing a virtual telephone service is whether the vendor can supply the type of business number that you need. There are several types of virtual telephone numbers available;

  • Local Number that matches your location or desired location or virtual business presence.
  • Toll-Free Numbers
  • Vanity Numbers
  • International Numbers
  • Existing Business Number

Almost all virtual telephone service vendors will support these types of numbers the difference is whether they charge for them or not.

VirtualPBX

VirtualPBX supports Local, International, Toll-Free, Vanity numbers as well as allowing you to port over an existing business number. Indeed VirtualPBX offers as part of their service plans several virtual business numbers per plan, such as:

Essentials -5 Toll Free or local numbers

Advanced10 Toll Free or local numbers

Enterprise – 15 Toll Free or local numbers

International numbers are also available in over 40 countries that work like local numbers and allow you to gain an international presence without the costs associated with new, international offices.

There is also the availability of multiple main business numbers, which allows you to operate several autonomous businesses from the same system profile and service.

Phone.com

Phone.com supports Local, Toll-Free, Vanity numbers as well as allowing you to port over an existing business number. There are also custom local numbers that you can choose to deploy to raise your businesses profile and gain an advantage over your competitors. Custom local numbers look like this; (212) 888-TECH.  Custom Phone Numbers can be purchased on a one-time fee starting at $100 but raising to thousands for rare numbers this is in addition to Phone.com’s standard monthly number fee ($4.99).

With regards vanity numbers Phone.com offers businesses two types:

  • Vanity Local: These numbers use local area codes and the customer calling the number will pay for the call minutes.
  • Vanity Toll-free: These numbers use toll-free prefixes like 800 or 888, and customers calling these numbers are not charged.

Support

An important factor when comparing vendor virtual telephone solutions is Customer Service. Each vendor approaches this area differently with some more focused on online material such as FAQ, Podcasts, and Blogs as well as website training videos. Whereas others aim for the personal contact via telephone, email or web forms. Whichever channel you prefer should be available to you from the vendor.

Another important factor is where the Support service is based. Generally a few years ago vendors took advantage of offshoring contact centers to Asia and other places to take advantage of lower costs. Unfortunately this often backfired resulting in poor customer experience and so recently there has been a shift back to on shoring Contact Centers in the USA.

VirtualPBX

VirtualPBX support is 24/7 and based in the USA.

VirtualPBX supports the following channels:

  • Telephone – 24/7
  • Live Support – Chat
  • Ticket System – Online Forms
  • Live Training
  • Email
  • FAQ and online documentation

VirtualPBX prides itself on its customer support and boasts of support staff being available 24 hours/day, 365 days/year to handle support issues.

Phone.com

Phone.com support is 24/7 and based in the USA.

Phone.com supports the following channels:

  • Telephone – 24/7
  • Live Support – Chat
  • Ticket System – Online Forms
  • Email
  • FAQ and online documentation

Phone.com also has bilingual support in English and Spanish

Regional Availability

VirtualPBX

As VirtualPBX is a cloud based virtual PBX it can support diverse geographical locations thereby providing enhanced mobility by allowing companies to choose local phone numbers in over 40 countries. With Phone.com your virtual business number can be chosen or customized to specific geographical or regional preferences. VirtualPBX also offers international virtual business numbers that provide your business with a virtual in-country presence.

Phone.com

As Phone.com is a cloud based virtual PBX it can support diverse geographical locations thereby providing enhanced mobility by allowing companies to choose local phone numbers in other countries and regions. With Phone.com your virtual business number can be chosen or customized to specific regional preferences. Phone.com also offers international virtual business numbers as well as having an international dialing rates plan by country.

Cancelling the Service

A very important factor to consider is how you end the contract if things just don’t work out. After all no matter how affordable and well delivered a telephone service may be it just might not fit with your own business model or direction. Therefore you should be aware of any potential cancellation fees or contractual obligations before you subscribe to the vendor’s service.

VirtualPBX

Cancelling the VirtualPBX service is very easy as you have a money back guarantee if you are not satisfied with the service or any billable features. Any Approved Persons may request cancellation of the Service Agreement at any time by writing to VirtualPBX or by email to [email protected].

However be aware that if you are paying annually in advance that billing refunds will only apply to full months unused. No partial month unused is refunded. Also there is a minimum of 4 months charged within the first 12 months of service.

Phone.com

Cancelling the Phone.com service is very easy as all you are required to do to cancel your Phone.com service is to call their Customer Loyalty Department. Alternatively you could simply log into your Phone.com account: Then look for and click on Configure 🡪 Manage Settings. Then scroll down t0 the bottom of the menu and click Cancel Account.

One thing to beware of though, is once you cancel your account you will automatically lose access to any stored data. This means you can no long access your Inbox for voicemail, call logs, SMS messages or faxes. You will also lose access to any customized greeting and uploaded hold-music files. You must download these prior to cancelling the service.

Summary

Phone.com is a highly competent cloud based virtual phone system that is affordable yet still offers many VoIP features as standard. Moreover, Phone.com offers services out with the USA and Canada and has true international scope. When it comes to all round performance and capabilities then Phone.com has an extensive set of features covering voice, video, call handling, collaboration and productivity tools. However, Phone.com is primarily a virtual telephone PBX so it is loaded with VoIP voice features that focus on call handling and management. This makes it more like a traditional large business-class PBX than the more modern Nextiva’s unified communications as a service (UCaaS) platform. Nonetheless, this can be beneficial to those that just want advanced VoIP voice with some multi-channel support but without being overloaded with unnecessary value-add non-voice features.

VirtualPBX on the other hand is also a cloud based virtual phone system that is affordable and also offers services out with the USA and Canada and has international scope. VirtualPBX has a more extensive set of tunable and configurable features covering voice, call handling, application integration, collaboration and productivity as well as some basic call center features. The important thing about VirtualPBX other than it provides a metered service (a pay as you go type plan) is that it is highly flexible in so much as you can tune and tweak many of the features to customize the settings. This makes VirtualPBX a good fit for small businesses that like to customize or optimize their system as it allows technicians to get under the hood.  In addition, VirtualPBX prides itself on its transparency in development roadmaps and timelines so you can see what upcoming features that the VirtualPBX’s developers are working on. These things differentiate VirtualPBX from the competition. It might not be for your business but if you do want the technical freedom and have your own development ambitions than VirtualPBX could be what you are looking for.

As far a service and price plans go both offer the options of metered or unlimited minutes. As a result whether you go for VirtualPBX or Phone.com will be largely dependent on your business model. For example if you just need a highly advanced virtual PBX then Phone.com meets those requirements. On the other hand if you need a more flexible system than you can get under the hood and customize than VirtualPBX is the more suitable option.

CompanyWebsiteFull ReviewCoupons
phone-com-logo visit_site1(1) read_Review_big Use code: PDCAMSAS19 to get 20% off for 3 months
logo_virtualpbx visit_site1(1) read_Review_big Click here to get 10% OFF Business Phone Plans.

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