Virtual PBX Reviews

Plans: Solo, Partner & Small Business

By: Grasshopper Phone Systems
Approximate Price: $29–$89/month
Best for: 1-25 employees

Editor's rating:
5/5

Outbound Calls

VoIP calls only through the Mobile and Desktop Apps

Inbound Calls

  • Inbound Calls: Yes, VoIP and PSTN
  • Toll Free? Yes
  • All Plans have unlimited Local and Toll Free Minutes

Important Information

Technology: Virtual Telephone
Service Plans: Solo, Partner, Small Business
Number Options: Local, Toll Free, Vanity, Port existing  No.
Additional Fees: Free activations, local taxes
Supported Phones: Any phone
Mobile Apps: iPhone, Android
Softphone Support: Yes
Inbound/Outbound Support: Both using VoIP but inbound only using the PSTN

Service & Support

USA Based: Yes
Contact Options: Call, online form, email
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: yes, PSTN
Availability: 99.99%
Service Level Agreement Contract: No

Basic Features:

Call Center Features

Collaboration & Productivity

Advanced Features:

Plan: Essentials, Standard, Premium & Ultimate

By: RingCentral Phone Systems
Approximate Price: $19.99 - $49.99/month
Best for: 1-1000 employees

Editor's rating:
5/5

Outbound Calls

  • Outbound Calls: Yes
  • Number of free minutes: Unlimited calling
  • Cost of every extra minute: N/A

Inbound Calls

  • Inbound calls: Yes
  • Toll Free? Yes
  • Toll Free minutes: 100-10,000, depending on plan
  • Cost of every extra minute: 3.9¢

Important Information

Technology: Cloud IP/PBX
Service Plans: Essentials, Standard, Premium, Ultimate
Number Options: International, Local, Toll Free, Vanity, Port existing No.
Additional Fees: No setup fee, Local Taxes Shipping
Supported Phones: SIP Phones, Mobile and standard telephones
Mobile Apps: iPhone, Android
Softphone Support: Yes (Apple and Windows)
Inbound/Outbound Support: Both

Service & Support

USA Based
Contact Options: Call, email, live chat, online forms
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: Multi Site/Multi Hub
Availability: 99.999%
Service Level Agreement Contract: Yes, terms not specified

Basic Features:

Call Center Features

Collaboration & Productivity

Advanced Features:

Plans: Base, Plus & Pro

By: Phone.com VoIP Business Phone Service
Approximate Price: $12.99-$39.99 per user per month
Best for: 1-100 employees

Plan Rating:
4.5/5

Outbound Calls

  • Outbound Calls: Yes
  • Number of free minutes: 300-1000
  • Cost of every extra minute: 3.9¢
  • There is also the Unlimited Minutes Plans for Base, Plus and Pro

Inbound Calls

  • Inbound calls: Yes
  • Toll Free? Yes
  • Inbound calls out with the network are counted against the plan allowance

Important Information

Technology: Cloud IP/PBX
Service Plans: Base Plan, Plus Plan, Pro Plan
Number Options: Local, virtual and toll free numbers
Additional Fees: Local Taxes, Shipping
Supported Phones: Any phone
Mobile Apps: iPhone, Android
Softphone Support: Yes (Apple and Windows)
Inbound/Outbound Support: Both

Service & Support

USA Based
Contact Options: Call, email, live chat, online forms
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: Multi Site/Multi Hub
Availability: 99.999%
Service Level Agreement Contract: no

Basic Features:

Call Center Features

Collaboration & Productivity

Advanced Features:

Plans: Essentials, Advanced, Enterprise

By: VirtualPBX Business Phone System
Approximate Price: $19.99 - $32.99/user/month
Best for: 1-1000 employees

Plan rating
4.3/5

Outbound Calls

  • Outbound Calls: Yes
  • Number of free minutes: Unlimited (for unlimited plans), 300-1000 (for limited plans)
  • Cost of every extra minute: 3.6¢

Inbound Calls

  • Inbound calls: Yes
  • Toll Free? Yes
  • Toll Free minutes: 100-2500, depending on plan

Important Information

Technology: Cloud IP/PBX
Service Plans: : for SMB there are Dash, 300, 500 & 1,000 for Medium and Enterprise there are Essentials, Advanced and Enterprise service plans
Number Options: Local, virtual and toll free numbers
Additional Fees: Local Taxes, Shipping
Supported Phones: Any phone
Mobile Apps: iPhone, Android
Softphone Support: Yes (Apple and Windows)
Inbound/Outbound Support: Both

Service & Support

USA Based
Contact Options: Call, email, live chat, online forms
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: Multi Site/Multi Hub
Availability: 99.995%
Service Level Agreement Contract: no

Basic Features:

Call Center Features

Collaboration & Productivity

Advanced Features:

Plans: B-hive Metered Seat, Standard Seat & Pro Seat

By: Broadvoice cloud PBX service
Approximate Price: $10.00 - $23.00/user/month
Best for: 1-100 employees

Plan rating:
5/5

Outbound Calls

Metered pay per minute or unlimited dependent on plan

Inbound Calls

Unlimited

Important Information

Technology: Virtual telephone
Service Plans: B-hive  Metered, B-hive Standard and B-hive Pro
Number Options: Local, Toll Free, Vanity, Port existing No
Additional Fees: Free activation, local taxes
Supported Phones: Any phone
Mobile Apps: iPhone, Android
Softphone Support: Yes but only free on the B-hive Pro plan
Inbound/Outbound Support: Both

Service & Support

USA Based
Contact Options: Call, click to call, email
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: yes, Multi Site
Availability: 99.999%
Service Level Agreement Contract: no

Basic Features:

Call Center Features

Collaboration & Productivity

Advanced Features:

Plans: Essential, Professional, Enterprise

By: Nextiva Phone Service Provider
Approximate Price: $19.95 - $27.95/month/user
Best for: 1-1000 employees

Plan rating:
4.5/5

Outbound Calls

  • Unlimited local and long distance Calls (US, Canada and Puerto Rico)
  • International calls are extra

Inbound Calls

  • Inbound calls: Yes
  • Toll Free? Yes
  • Toll Free minutes: 1000-10,000, depending on plan
  • Unlimited local and long distance Calls (US, Canada and Puerto Rico)

Important Information

Technology: Cloud IP/PBX
Service Plans: Essential, Professional, Enterprise
Number Options: Local, Toll Free, Vanity, Port existing No.
Additional Fees: Free activation, local taxes, shipping
Supported Phones: Any VoIP phone
Mobile Apps: iPhone, Android
Softphone Support: Yes for Windows and Mac
Inbound/Outbound Support: Both

Service & Support

USA Based
Contact Options: Call, email, live chat, online forms
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: Multi-Site/Multi Hub
Availability: 99.995%
Service Level Agreement Contract: no

Basic Features:

Call Center Features

Collaboration & Productivity

Advanced Features:

Plan: Mobile, Premium, Advanced

By: Vonage business communication phone service
Approximate Price: $19.99-$39.99/month/line
Best for: 1-1000 Employees

Plan rating:
5/5

Outbound Calls

  • Unlimited local and long distance Calls (US, Canada and Puerto Rico) and SMS
  • International calls are extra

Inbound Calls

Unlimited

Important Information

Technology: Cloud IP/PBX
Service Plans: Mobile, Premium, Advanced
Number Options: Local, Toll Free, Vanity, Port existing No.
Additional Fees: Free activation, local taxes, shipping
Supported Phones: Cisco, Polycom, Yealink
Mobile Apps: iPhone, Android
Softphone Support: Yes
Inbound/Outbound Support: Both

Service & Support

USA Based
Contact Options: Email, SMS, Voice click to Chat, click-to-call
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: Multi-Site/Multi Hub
Availability: 99.99%
Service Level Agreement Contract: no

Basic Features:

Call Center Features

Collaboration & Productivity

Advanced Features:

Plan: eVoice Lite, Unlimited, Unlimited Plus, Unlimited Pro

By: eVoice: Small Business Phone Numbers
Approximate Price: $6.25-$16.25/user/month
Best for: 1-25 employees

Plan rating:
4/5

Outbound Calls

  • Inbound/Outbound minutes shared:
  • 350 minutes to unlimited

Inbound Calls

  • Inbound/Outbound minutes shared:
  • 350 minutes to unlimited

Important Information

Technology: Cloud IP/PBX
Service Plans: eVoice Lite, Unlimited, Unlimited Plus, Unlimited Pro
Number Options: Local, Toll Free, Vanity, Port existing No.
Additional Fees: Free activation, local taxes
Supported Phones: Any VoIP Phone
Mobile Apps: iPhone, Android
Softphone Support: Yes
Inbound/Outbound Support: Both

Service & Support

USA Based
VIP setup and support
Contact Options: Call, email, live chat, online forms
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: yes, Multi Site
Availability: 99.99%
Service Level Agreement Contract: no

Basic Features:

Call Center Features

Collaboration & Productivity

Advanced Features:

Plans: Express, X Series X2, X4, X6, X8

By: 8x8 Virtual Office
Approximate Price: $12 - $115 or $25 - $175 for Enterprise
Best for: 1-1000 Employees

Plan rating:
4/5

Outbound Calls

  • Unlimited local and long distance Calls in 17 -47 countries depending on plan
  • International calls to 17 - 47 destinations
  • Cost of every extra minute: 2.9¢

Inbound Calls

Unlimited local calls but toll free calls are extra and are bought in bundles ranging from 150 minutes ($4.99) to 10,000 min ($1,700)

Important Information

Technology: Cloud IP/PBX
Service Plans:For Small Business – 8×8 Express, X Series X2, X Series X4, X Series X6. For Medium to Enterprise – X Series X6, X Series X8
Number Options: International numbers, local, toll free & Port existing No
Additional Fees: Local taxes, shipping
Supported Phones: Cisco, Polycom, Yealink
Mobile Apps: iPhone, Android
Softphone Support: Yes
Inbound/Outbound Support: Both

Service & Support

USA Based
Contact Options: Email, SMS, Voice click to Chat, click-to-call
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: Multi-Site/Multi Hub
Availability: 99.997%
Service Level Agreement Contract: no

Basic Features:

Call Center Features

Collaboration & Productivity

Advanced Features:

Plans: Home Office (SoHo) and Small Business Plan

By: AXvoice Voip Service Provider
Approximate Price: $14.99/month
Best for: 1-25 Employees

Plan rating:
4/5

Outbound Calls

  • Number of free minutes:
  • Number of free minutes: 300-1000
  • Soho: 200, SMB: 1500
  • Cost of every extra minute:
  • 1.5¢

Inbound Calls

Unlimited free minutes

Important Information

Technology: Virtual Telephone
Service Plans: SoHo, Small Business Plan
Number Options: Local, virtual and toll- free numbers for $3.99 per month
Additional Fees: Free activation, Local taxes, Shipping
Supported Phones: Any Touchtone phone
Mobile Apps: no
Softphone Support: Yes (Apple and Windows)
Inbound/Outbound Support: Both

Service & Support

USA Based
Contact Options: Online form
Self-Service Options: Online documents, videos and FAQs
Support Availability: 8am – 7pm EST
High Availability: Multi Site/Multi Hub
Availability: 99.99%
Service Level Agreement Contract: no

Basic Features:

Call Center Features

Collaboration & Productivity

Advanced Features:

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