Virtual PBX Reviews
Plans: Solo, Partner & Small Business
By: Grasshopper Phone Systems
Approximate Price: $29–$89/month
Best for: 1-25 employees
Outbound Calls
VoIP calls only through the Mobile and Desktop Apps
Inbound Calls
- Inbound Calls: Yes, VoIP and PSTN
- Toll Free? Yes
- All Plans have unlimited Local and Toll Free Minutes
Important Information
Technology: Virtual Telephone
Service Plans: Solo, Partner, Small Business
Number Options: Local, Toll Free, Vanity, Port existing No.
Additional Fees: Free activations, local taxes
Supported Phones: Any phone
Mobile Apps: iPhone, Android
Softphone Support: Yes
Inbound/Outbound Support: Both using VoIP but inbound only using the PSTN
Service & Support
USA Based: Yes
Contact Options: Call, online form, email
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: yes, PSTN
Availability: 99.99%
Service Level Agreement Contract: No
Basic Features:
- Unlimited Calling
- Toll Free Minutes
- Local, Toll-Free, Vanity No
- Number Porting
- Call Transfer
- Call Forwarding
- Auto-Attendant
- Customized Greeting
- Caller ID (Outgoing)
- Caller ID (Incoming)
- Find Me-Follow Me
- Audio Conferencing
- Dial-by-Name Directory
- Menus (IVR)
- Business SMS
- Mobile App
- Softphone
- Virtual Fax
- Unlimited Users
Call Center Features
- Hold Music
- Call Groups
- Call Logs
- Call Screening
- Call Blocking
- Call Hunt
- Call Blast
- Do Not Disturb
- Call Recording
- Advanced call handling including whisper, barge
- Call Queues
- ACD Queue
- Call Handling Rules
- Call Notification
- Call Waiting Service
- Skill Based Routing
- Location Based Routing
- Agent monitoring
- Real-Time Analytics & Reporting
Collaboration & Productivity
- Hot-Desking
- Advanced call handling including whisper, barge
- Single-sign-on
- Click to Call
- HD Audio Conferencing
- HD Voice Conferencing
- Desktop/Screen sharing
- Team Meetings
- CRM Integration
- Business App Integration
- Contacts Sharing
- Email Integration
- Omnichannel Support
- Document Sharing
- Multi-site admin and management
Advanced Features:
- Business Contacts (with Connect)
- Unified Communications (with Connect)
- Email Integration (with Connect)
- Call Conferencing (with Join.me)
- Video Conferencing (with Join.me)
- HIPAA Compliance
- Real-time Caller Analytics
- International Calling Rates
- Live Receptionist
- Multi Media Support (with Join.me)
- Online admin portal
- Online user portal
- Desktop sharing (with join.me)
- Live Custom Greeting
- Device status reports & Alerts
- Unlimited Storage
Plan: Essentials, Standard, Premium & Ultimate
By: RingCentral Phone Systems
Approximate Price: $19.99 - $49.99/month
Best for: 1-1000 employees
Outbound Calls
- Outbound Calls: Yes
- Number of free minutes: Unlimited calling
- Cost of every extra minute: N/A
Inbound Calls
- Inbound calls: Yes
- Toll Free? Yes
- Toll Free minutes: 100-10,000, depending on plan
- Cost of every extra minute: 3.9¢
Important Information
Technology: Cloud IP/PBX
Service Plans: Essentials, Standard, Premium, Ultimate
Number Options: International, Local, Toll Free, Vanity, Port existing No.
Additional Fees: No setup fee, Local Taxes Shipping
Supported Phones: SIP Phones, Mobile and standard telephones
Mobile Apps: iPhone, Android
Softphone Support: Yes (Apple and Windows)
Inbound/Outbound Support: Both
Service & Support
USA Based
Contact Options: Call, email, live chat, online forms
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: Multi Site/Multi Hub
Availability: 99.999%
Service Level Agreement Contract: Yes, terms not specified
Basic Features:
- Unlimited Calling
- Toll Free Minutes
- Local, Toll-Free, Vanity No
- Number Porting
- Call Transfer
- Call Forwarding
- Auto-Attendant
- Customized Greeting
- Caller ID (Outgoing)
- Unlimited users
- Caller ID (Incoming)
- Find Me-Follow Me
- Audio Conferencing
- Dial-by-Name Directory
- Menus (IVR)
- Business SMS
- Mobile App
- Softphone
- Virtual Fax
Call Center Features
- Advanced call handling including whisper, barge,
- Hold Music
- Call Groups
- Call Queues
- Call Handling Rules
- Call Logs
- Call Notification
- Call Screening
- Call Blocking
- Call Hunt
- Call Blast
- Call Waiting Service
- Do Not Disturb
- Skill Based Routing
- Location Based Routing
- Call Recording
- Agent monitoring
- Real-Time Analytics & Reporting
- ACD Queues
Collaboration & Productivity
- Hot-Desking
- Single-sign-on
- Click to Call
- HD Audio Conferencing
- HD Voice Conferencing
- Desktop/Screen sharing
- Team Meetings
- CRM Integration
- Business App Integration
- Contacts Sharing
- Email Integration
- Omnichannel Support
- Document Sharing
- Multi-site admin and management
Advanced Features:
- HIPAA Compliance
- Real-time Caller Analytics
- International Calling Rates
- Device status reports & Alerts
- Unlimited Storage
- Live Receptionist
- Live Custom Greeting
Plans: Base, Plus & Pro
By: Phone.com VoIP Business Phone Service
Approximate Price: $12.99-$39.99 per user per month
Best for: 1-100 employees
Outbound Calls
- Outbound Calls: Yes
- Number of free minutes: 300-1000
- Cost of every extra minute: 3.9¢
- There is also the Unlimited Minutes Plans for Base, Plus and Pro
Inbound Calls
- Inbound calls: Yes
- Toll Free? Yes
- Inbound calls out with the network are counted against the plan allowance
Important Information
Technology: Cloud IP/PBX
Service Plans: Base Plan, Plus Plan, Pro Plan
Number Options: Local, virtual and toll free numbers
Additional Fees: Local Taxes, Shipping
Supported Phones: Any phone
Mobile Apps: iPhone, Android
Softphone Support: Yes (Apple and Windows)
Inbound/Outbound Support: Both
Service & Support
USA Based
Contact Options: Call, email, live chat, online forms
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: Multi Site/Multi Hub
Availability: 99.999%
Service Level Agreement Contract: no
Basic Features:
- Unlimited Calling
- Toll Free Minutes
- Local, Toll-Free, Vanity No
- Number Porting
- Call Transfer
- Call Forwarding
- Auto-Attendant
- Customized Greeting
- Caller ID (Outgoing)
- Caller ID (Incoming)
- Find Me-Follow Me
- Audio Conferencing
- Dial-by-Name Directory
- Menus (IVR)
- Business SMS
- Mobile App
- Softphone
- Virtual Fax
- Unlimited Users
Call Center Features
- Hold Music
- Call Groups
- Call Queues
- Call Handling Rules
- Call Logs
- Call Notification
- Call Screening
- Call Blocking
- Call Hunt
- Call Blast
- Call Waiting Service
- Do Not Disturb
- Location Based Routing
- Call Recording
- Agent monitoring
- Real-Time Analytics & Reporting
- Advanced call handling including whisper, barge
- ACD Queues
- Skill Based Routing
Collaboration & Productivity
- Hot-Desking
- Click to Call
- HD Audio Conferencing
- HD Voice Conferencing
- Desktop/Screen sharing
- Team Meetings
- Document Sharing
- CRM Integration
- Business App Integration
- Contacts Sharing
- Email Integration
- Omnichannel Support
- Single-sign-on
- Multi-site admin and management
Advanced Features:
- HIPAA Compliance
- Real-time Caller Analytics
- International Calling Rates
- Live Receptionist
- Live Custom Greeting
- Device status reports & Alerts
- Unlimited Storage
Plans: Essentials, Advanced, Enterprise
By: VirtualPBX Business Phone System
Approximate Price: $19.99 - $32.99/user/month
Best for: 1-1000 employees
Outbound Calls
- Outbound Calls: Yes
- Number of free minutes: Unlimited (for unlimited plans), 300-1000 (for limited plans)
- Cost of every extra minute: 3.6¢
Inbound Calls
- Inbound calls: Yes
- Toll Free? Yes
- Toll Free minutes: 100-2500, depending on plan
Important Information
Technology: Cloud IP/PBX
Service Plans: : for SMB there are Dash, 300, 500 & 1,000 for Medium and Enterprise there are Essentials, Advanced and Enterprise service plans
Number Options: Local, virtual and toll free numbers
Additional Fees: Local Taxes, Shipping
Supported Phones: Any phone
Mobile Apps: iPhone, Android
Softphone Support: Yes (Apple and Windows)
Inbound/Outbound Support: Both
Service & Support
USA Based
Contact Options: Call, email, live chat, online forms
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: Multi Site/Multi Hub
Availability: 99.995%
Service Level Agreement Contract: no
Basic Features:
- Unlimited Calling
- Toll Free Minutes
- Local, Toll-Free, Vanity No
- Number Porting
- Call Transfer
- Call Forwarding
- Auto-Attendant
- Customized Greeting
- Caller ID (Outgoing)
- Caller ID (Incoming)
- Find Me-Follow Me
- Audio Conferencing
- Dial-by-Name Directory
- Menus (IVR)
- Business SMS
- Mobile App
- Softphone
- Virtual Fax
- Unlimited Users
Call Center Features
- Hold Music
- Call Groups
- Call Queues
- Call Handling Rules
- Call Logs
- Call Notification
- Call Screening
- Call Blocking
- Call Hunt
- ACD Queue
- Call Blast
- Call Waiting Service
- Do Not Disturb
- Location Based Routing
- Call Recording
- Agent monitoring
- Real-Time Analytics & Reporting
- Advanced call handling including whisper, barge
- Skill Based Routing
Collaboration & Productivity
- Hot-Desking
- Click to Call
- HD Audio Conferencing
- HD Voice Conferencing
- Desktop/Screen sharing
- Team Meetings
- Omnichannel Support
- CRM Integration
- Business App Integration
- Contacts Sharing
- Email Integration
- Single-sign-on
- Multi-site admin and management
- Document Sharing
Advanced Features:
- HIPAA Compliance
- Real-time Caller Analytics
- International Calling Rates
- Live Receptionist
- Live Custom Greeting
- Device status reports & Alerts
- Unlimited Storage
Plans: B-hive Metered Seat, Standard Seat & Pro Seat
By: Broadvoice cloud PBX service
Approximate Price: $10.00 - $23.00/user/month
Best for: 1-100 employees
Outbound Calls
Metered pay per minute or unlimited dependent on plan
Inbound Calls
Unlimited
Important Information
Technology: Virtual telephone
Service Plans: B-hive Metered, B-hive Standard and B-hive Pro
Number Options: Local, Toll Free, Vanity, Port existing No
Additional Fees: Free activation, local taxes
Supported Phones: Any phone
Mobile Apps: iPhone, Android
Softphone Support: Yes but only free on the B-hive Pro plan
Inbound/Outbound Support: Both
Service & Support
USA Based
Contact Options: Call, click to call, email
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: yes, Multi Site
Availability: 99.999%
Service Level Agreement Contract: no
Basic Features:
- Unlimited Calling
- Toll Free Minutes
- Local, Toll-Free, Vanity No
- Number Porting
- Call Transfer
- Call Forwarding
- Auto-Attendant
- Customized Greeting
- Caller ID (Outgoing)
- Caller ID (Incoming)
- Find Me-Follow Me
- Audio Conferencing
- Dial-by-Name Directory
- Menus (IVR)
- Business SMS
- Mobile App
- Softphone
- Virtual Fax
- Unlimited Users
Call Center Features
- Hold Music
- Call Groups
- Call Queues
- Call Handling Rules
- Call Logs
- Call Notification
- Call Screening
- Call Blocking
- Call Hunt
- Real-Time Analytics & Reporting
- Call Blast
- Call Waiting Service
- Do Not Disturb
- Call Recording
- Advanced call handling including whisper, barge
- Skill Based Routing
- ACD Queue
- Location Based Routing
- Agent monitoring
Collaboration & Productivity
- Hot-Desking
- HD Audio Conferencing
- HD Voice Conferencing
- Desktop/Screen sharing
- Team Meetings
- Email Integration
- Omnichannel Support
- Single-sign-on
- Multi-site admin and management
- Click to Call
- CRM Integration
- Business App Integration
- Contacts Sharing
- Document Sharing
Advanced Features:
- HIPAA Compliance
- Real-time Caller Analytics
- International Calling Rates
- Live Receptionist
- Live Custom Greeting
- Device status reports & Alerts
- Unlimited Storage
Plans: Essential, Professional, Enterprise
By: Nextiva Phone Service Provider
Approximate Price: $19.95 - $27.95/month/user
Best for: 1-1000 employees
Outbound Calls
- Unlimited local and long distance Calls (US, Canada and Puerto Rico)
- International calls are extra
Inbound Calls
- Inbound calls: Yes
- Toll Free? Yes
- Toll Free minutes: 1000-10,000, depending on plan
- Unlimited local and long distance Calls (US, Canada and Puerto Rico)
Important Information
Technology: Cloud IP/PBX
Service Plans: Essential, Professional, Enterprise
Number Options: Local, Toll Free, Vanity, Port existing No.
Additional Fees: Free activation, local taxes, shipping
Supported Phones: Any VoIP phone
Mobile Apps: iPhone, Android
Softphone Support: Yes for Windows and Mac
Inbound/Outbound Support: Both
Service & Support
USA Based
Contact Options: Call, email, live chat, online forms
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: Multi-Site/Multi Hub
Availability: 99.995%
Service Level Agreement Contract: no
Basic Features:
- Unlimited Calling
- Toll Free Minutes
- Local, Toll-Free, Vanity No
- Number Porting
- Call Transfer
- Call Forwarding
- Auto-Attendant
- Customized Greeting
- Caller ID (Outgoing)
- Caller ID (Incoming)
- Find Me-Follow Me
- Audio Conferencing
- Dial-by-Name Directory
- Menus (IVR)
- Business SMS
- Mobile App
- Softphone
- Virtual Fax
- Unlimited Users
Call Center Features
- Hold Music
- Call Groups
- Call Queues
- Call Handling Rules
- Call Logs
- Call Notification
- Call Screening
- Call Blocking
- Call Hunt
- Real-Time Analytics & Reporting
- Call Blast
- Call Waiting Service
- Do Not Disturb
- Call Recording
- Advanced call handling including whisper, barge
- Skill Based Routing
- ACD Queue
- Location Based Routing
- Agent monitoring
Collaboration & Productivity
- Hot-Desking
- HD Audio Conferencing
- HD Voice Conferencing
- Desktop/Screen sharing
- Team Meetings
- Email Integration
- Omnichannel Support
- CRM Integration
- Business App Integration
- Single-sign-on
- Multi-site admin and management
- Click to Call
- Contacts Sharing
- Document Sharing
Advanced Features:
- HIPAA Compliance
- Real-time Caller Analytics
- International Calling Rates
- Live Receptionist
- Live Custom Greeting
- Device status reports & Alerts
- Unlimited Storage
Plan: Mobile, Premium, Advanced
By: Vonage business communication phone service
Approximate Price: $19.99-$39.99/month/line
Best for: 1-1000 Employees
Outbound Calls
- Unlimited local and long distance Calls (US, Canada and Puerto Rico) and SMS
- International calls are extra
Inbound Calls
Unlimited
Important Information
Technology: Cloud IP/PBX
Service Plans: Mobile, Premium, Advanced
Number Options: Local, Toll Free, Vanity, Port existing No.
Additional Fees: Free activation, local taxes, shipping
Supported Phones: Cisco, Polycom, Yealink
Mobile Apps: iPhone, Android
Softphone Support: Yes
Inbound/Outbound Support: Both
Service & Support
USA Based
Contact Options: Email, SMS, Voice click to Chat, click-to-call
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: Multi-Site/Multi Hub
Availability: 99.99%
Service Level Agreement Contract: no
Basic Features:
- Unlimited Calling
- Toll Free Minutes
- Local, Toll-Free, Vanity No
- Number Porting
- Call Transfer
- Call Forwarding
- Auto-Attendant
- Customized Greeting
- Caller ID (Outgoing)
- Caller ID (Incoming)
- Find Me-Follow Me
- Audio Conferencing
- Dial-by-Name Directory
- Menus (IVR)
- Business SMS
- Mobile App
- Softphone
- Virtual Fax
- Unlimited Users
Call Center Features
- Hold Music
- Call Groups
- Call Queues
- Call Logs
- Call Blocking
- Call Hunt
- Call Blast
- Do Not Disturb
- Call Recording
- Advanced call handling including whisper, barge
- Skill Based Routing
- ACD Queue
- Location Based Routing
- Agent monitoring
- Call Handling Rules
- Call Notification
- Call Screening
- Call Waiting Service
- Real-Time Analytics & Reporting
Collaboration & Productivity
- Hot-Desking
- HD Audio Conferencing
- HD Voice Conferencing
- Desktop/Screen sharing
- Team Meetings
- Email Integration
- Omnichannel Support
- CRM Integration
- Business App Integration
- Contacts Sharing
- Single-sign-on
- Multi-site admin and management
- Click to Call
- Document Sharing
Advanced Features:
- HIPAA Compliance
- Real-time Caller Analytics
- International Calling Rates
- Live Receptionist
- Live Custom Greeting
- Device status reports & Alerts
- Unlimited Storage
Plan: eVoice Lite, Unlimited, Unlimited Plus, Unlimited Pro
By: eVoice: Small Business Phone Numbers
Approximate Price: $6.25-$16.25/user/month
Best for: 1-25 employees
Outbound Calls
- Inbound/Outbound minutes shared:
- 350 minutes to unlimited
Inbound Calls
- Inbound/Outbound minutes shared:
- 350 minutes to unlimited </ul
Important Information
Technology: Cloud IP/PBX
Service Plans: eVoice Lite, Unlimited, Unlimited Plus, Unlimited Pro
Number Options: Local, Toll Free, Vanity, Port existing No.
Additional Fees: Free activation, local taxes
Supported Phones: Any VoIP Phone
Mobile Apps: iPhone, Android
Softphone Support: Yes
Inbound/Outbound Support: Both
Service & Support
USA Based
VIP setup and support
Contact Options: Call, email, live chat, online forms
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: yes, Multi Site
Availability: 99.99%
Service Level Agreement Contract: no
Basic Features:
- Unlimited Calling
- Toll Free Minutes
- Local, Toll-Free, Vanity No
- Number Porting
- Call Transfer
- Call Forwarding
- Auto-Attendant
- Customized Greeting
- Caller ID (Outgoing)
- Caller ID (Incoming)
- Find Me-Follow Me
- Audio Conferencing
- Dial-by-Name Directory
- Menus (IVR)
- Business SMS
- Mobile App
- Softphone
- Virtual Fax
- Unlimited Users
Call Center Features
- Hold Music
- Call Groups
- Call Logs
- Call Blocking
- Call Hunt
- Call Blast
- Do Not Disturb
- Call Screening
- Call Recording
- Advanced call handling including whisper, barge
- Call Queues
- ACD Queue
- Call Handling Rules
- Call Notification
- Call Waiting Service
- Skill Based Routing
- Location Based Routing
- Agent monitoring
- Real-Time Analytics & Reporting
Collaboration & Productivity
- Hot-Desking
- Single-sign-on
- Click to Call
- HD Audio Conferencing
- HD Voice Conferencing
- Desktop/Screen sharing
- Team Meetings
- CRM Integration
- Business App Integration
- Contacts Sharing
- Email Integration
- Omnichannel Support
- Document Sharing
- Multi-site admin and management
Advanced Features:
- HIPAA Compliance
- Real-time Caller Analytics
- International Calling Rates
- Live Receptionist
- Live Custom Greeting
- Device status reports & Alerts
- Unlimited Storage
Plans: Express, X Series X2, X4, X6, X8
By: 8x8 Virtual Office
Approximate Price: $12 - $115 or $25 - $175 for Enterprise
Best for: 1-1000 Employees
Outbound Calls
- Unlimited local and long distance Calls in 17 -47 countries depending on plan
- International calls to 17 - 47 destinations
- Cost of every extra minute: 2.9¢
Inbound Calls
Unlimited local calls but toll free calls are extra and are bought in bundles ranging from 150 minutes ($4.99) to 10,000 min ($1,700)
Important Information
Technology: Cloud IP/PBX
Service Plans:For Small Business – 8×8 Express, X Series X2, X Series X4, X Series X6. For Medium to Enterprise – X Series X6, X Series X8
Number Options: International numbers, local, toll free & Port existing No
Additional Fees: Local taxes, shipping
Supported Phones: Cisco, Polycom, Yealink
Mobile Apps: iPhone, Android
Softphone Support: Yes
Inbound/Outbound Support: Both
Service & Support
USA Based
Contact Options: Email, SMS, Voice click to Chat, click-to-call
Self-Service Options: Online documents, videos and FAQs
Support Availability: 24/7
High Availability: Multi-Site/Multi Hub
Availability: 99.997%
Service Level Agreement Contract: no
Basic Features:
- Unlimited Calling
- Toll Free Minutes
- Local, Toll-Free, Vanity No
- Number Porting
- Call Transfer
- Call Forwarding
- Auto-Attendant
- Customized Greeting
- Caller ID (Outgoing)
- Unlimited users
- Caller ID (Incoming)
- Find Me-Follow Me
- Audio Conferencing
- Dial-by-Name Directory
- Menus (IVR)
- Business SMS
- Mobile App
- Softphone
- Virtual Fax
Call Center Features
- Advanced call handling including whisper, barge,
- Hold Music
- Call Groups
- Call Queues
- Call Handling Rules
- Call Logs
- Call Notification
- Call Screening
- Call Blocking
- Call Hunt
- Call Blast
- Call Waiting Service
- Do Not Disturb
- Skill Based Routing
- Location Based Routing
- Call Recording
- Agent monitoring
- Real-Time Analytics & Reporting
- ACD Queues
Collaboration & Productivity
- Hot-Desking
- Single-sign-on
- Click to Call
- HD Audio Conferencing
- HD Voice Conferencing
- Desktop/Screen sharing
- Team Meetings
- Hot-Desking
- Single-sign-on
- Click to Call
- HD Audio Conferencing
- HD Voice Conferencing
- Desktop/Screen sharing
- Team Meetings
Advanced Features:
- HIPAA Compliance
- Real-time Caller Analytics
- International Calling Rates
- Device status reports & Alerts
- Unlimited Storage
- Live Receptionist
- Live Custom Greeting
Plans: Home Office (SoHo) and Small Business Plan
By: AXvoice Voip Service Provider
Approximate Price: $14.99/month
Best for: 1-25 Employees
Outbound Calls
- Number of free minutes:
- Number of free minutes: 300-1000
- Soho: 200, SMB: 1500
- Cost of every extra minute: 1.5¢
Inbound Calls
Unlimited free minutes
Important Information
Technology: Virtual Telephone
Service Plans: SoHo, Small Business Plan
Number Options: Local, virtual and toll- free numbers for $3.99 per month
Additional Fees: Free activation, Local taxes, Shipping
Supported Phones: Any Touchtone phone
Mobile Apps: no
Softphone Support: Yes (Apple and Windows)
Inbound/Outbound Support: Both
Service & Support
USA Based
Contact Options: Online form
Self-Service Options: Online documents, videos and FAQs
Support Availability: 8am – 7pm EST
High Availability: Multi Site/Multi Hub
Availability: 99.99%
Service Level Agreement Contract: no
Basic Features:
- Unlimited Calling
- Toll Free Minutes
- Local, Toll-Free, Vanity No
- Number Porting
- Call Transfer
- Call Forwarding
- Auto-Attendant
- Customized Greeting
- Caller ID (Outgoing)
- Caller ID (Incoming)
- Find Me-Follow Me
- Audio Conferencing
- Dial-by-Name Directory
- Menus (IVR)
- Business SMS
- Mobile App
- Softphone
- Virtual Fax
- Unlimited Users
Call Center Features
- Hold Music
- Call Groups
- Call Logs
- Call Blocking
- Call Hunt
- Call Blast
- Do Not Disturb
- Call Screening
- Call Recording
- Advanced call handling including whisper, barge
- Call Queues
- ACD Queue
- Call Handling Rules
- Call Notification
- Call Waiting Service
- Skill Based Routing
- Location Based Routing
- Agent monitoring
- Real-Time Analytics & Reporting
Collaboration & Productivity
- Hot-Desking
- Single-sign-on
- Click to Call
- HD Audio Conferencing
- HD Voice Conferencing
- Desktop/Screen sharing
- Team Meetings
- CRM Integration
- Business App Integration
- Contacts Sharing
- Email Integration
- Omnichannel Support
- Document Sharing
- Multi-site admin and management
Advanced Features:
- International Calling Rates
- HIPAA Compliance
- Real-time Caller Analytics
- Live Receptionist
- Live Custom Greeting
- Device status reports & Alerts
- Unlimited Storage
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