Nextiva Vs Vonage – in-Depth Comparison

CompanyWebsiteFull ReviewCoupons
logo_vonage visit_site1(1) read_Review_big
logo_nextiva visit_site1(1) read_Review_big

Company Information

Vonage Business Cloud

 Vonage is a pioneer in VoIP as well as residential and small business virtual telephone services. It began over two decades ago back in 2001 in New Jersey USA as a supplier of residential telephone services.  In subsequent years it spread its operations to Canada and then to the UK. However lately due to acquisitions Vonage has shifted its focus to virtual cloud-based PBX systems for small, medium and large companies.  As a result of this has emerged the Vonage Business Cloud, which targets small medium businesses, while a larger sibling Vonage Enterprise focuses on large and enterprise organizations.

A primary difference between Vonage Business Cloud and Vonage Enterprise is that the former is delivered across public high speed internet connections. The latter, Vonage Enterprise on the other hand, is delivered across a private MLPS network, which provides additional redundancy, security and reliability. Of course most small medium businesses do not need that level of availability and reliability but they do need many of the same advanced features for omnichannel support that delivers upon a unified communications platform.

In the past decade Vonage has come a long way from its humble beginnings as a provider of bulk minutes to the residential market. Today, in 2020, it is a provider of a unified communication platform that brings multi-channel and unified communications as well as collaboration and productivity tools to small and medium businesses. Hence, no matter how small or large your business Vonage has a solution to suit your unified communication requirements.

Nextiva

Based in Scottsdale, Arizona, Nextiva started out in 2008 as a VoIP service provider but has grown over the last decade into a leading cloud-based unified communication provider. Today, Nextiva is a leading UCaaS (Unified Communications as a Service) provider in the USA and Canada and is always there or there about when the annual awards are being handed out.  What makes Nextiva so popular with its users and market observers is that it covers all of the bases that small to medium business require from a modern unified communication platform. This is because today small businesses are just as dependent on supporting their customers’ diverse communication channels such as voice, email, SMS messaging, webchat, online forms, voicemail and even video voicemail, as their enterprise competitors. This is because small businesses as much as anyone need to be able to handle their customer’s preferred communication channels.

To that end Nextiva have developed a unified communication platform that is feature-rich yet still affordable for small businesses. Moreover the abundance of features does not mean added complexity as Nextiva still manages to be easy to configure, and administer.

As a result we have chosen to compare Vonage Business Cloud service plans against Nextiva’s small business service plans.

Comparing Vonage vs Nextiva

When it comes to comparing vendors’ products in the virtual telephone systems marketplace it is essential to make sure that we are comparing comparable systems. What this means is that we must select and compare service and price plans aimed at the same market sector, such as for small office-home office (SoHo) or small medium businesses (SMB), or small to medium enterprises (SME).

Comparing like-for-like services is especially valid when we consider making a comparison between an entrepreneurs, SoHo or SMB service such as Grasshopper’s virtual telephone system alongside an industry giant such as RingCentral’s cloud based virtual PBX.

As a result we have chosen to compare Vonage Business Cloud service plans against Nextiva’s small business service plans.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Pricing Models

Vonage

Vonage is a cloud-hosted system that is bill monthly on a per-user basis. The service is focused primarily on small businesses but is still affordable for the entrepreneurs or SoHo businesses that want a feature rich phone service.

 Vonage Business Cloud has three basic small business plans, Mobile, Premium, and Advanced, which we can use as a like-for- like comparison with Grasshopper’s Solo, Partner and Small Business service plans.

Vonage Business Cloud

Vonage is a cloud-hosted system that charges a monthly per-user fee so plan prices depend on the number of users. Vonage Business Cloud and is available in three service plans that target growing small businesses and all plans include the 40 standard features, unlimited calling and text messaging, as well as a free to download mobile and desktop app. Here’s how the plans differ:

  • The Mobile plan is $19.99 per user per month for 1-4 users, $17.99 for 5-19 users, and $14.99 for 20-99 users.
  • The Premium plan starts at $29.99 for 1-4 users, $27.99 for 5-19 users, and $24.99 for 20-99 users.
  • The Advanced plan starts at $39.99 for 1-4 users, $37.99 for 5-19 users, and $34.99 for 20-99 users.

Prices for companies with more than 100 users should look to the Vonage Enterprise service plans.

Nextiva

The Nextiva service has three basic plans for small to medium businesses; Essential, Professional and Enterprise and each differs in price and feature-sets as they target businesses of different size and technical requirements. The entry level plan, Essential, is aimed at the entrepreneur or SoHo (Small office Home office) type business or the one or two man entrepreneurs that need a modern communication system. The next step up is the Professional Plan, and this service plan is targeting the small business that requires multi-channel communications for today’s technically advanced customers. Both service plans however come packed with features to meet the requirement of even the most technically demanding small business.

  • Essential starts at $29.95 per user per month (1-20 users billed monthly)
    Voicemail to email, unlimited US calling, free number porting
  • Professional starts at $32.95 per user per month (1-20 users billed monthly)
    Comes with all basic features plus – Unlimited conference calls, Nextiva mobile app, professionally recorded greeting    
  • Enterprise starts at $39.95 per user per month (1-20 users billed monthly)
    Comes with all Pro features plus – Advanced Voice analytics, call recording, live chat on your website

These are the entry level prices for Nextiva based on the comparable  service plans for businesses on 1-25 users. There is considerable saving however if you want to take on a 36 month contract and you have 100 or more users. In that case, you will begin to realize Nextiva’s advertised rates of $20 per user per month for the Essential plan, $25 per user per month for the Professional Plan, and $30 per user per month for the Enterprise plan.

 Therefore, when pricing Nextiva service plans you really do need to get sales quotes from Nextiva because Nextiva offers multiple price variances based on the length of the service contract and the number of users on your plan and there simply is not enough reliable information on the site or in the terms and conditions to determine per user pricing.

CompanyWebsiteFull ReviewCoupons
logo_vonage visit_site1(1) read_Review_big
logo_nextiva visit_site1(1) read_Review_big

Vonage Features

Vonage has over 50 build-in VoIP features that cover just about everything you could need in a unified communications platform for small businesses. The entry level Mobile service plan is aimed at the small business, that typically does not have an office or the need for desk phones and that is looking for a cost effective virtual PBX service that will run effectively on smartphones or mobile devices. The Mobile service plan comes with the standard 50+ VoIP features as standard, such as:

  • Mobility and omnichannel: Mobile app, Follow Me, Call Forwarding, Paperless Fax, Business SMS, voicemail to email, Vonage visual voicemail as well as many devices on an extension
  • Collaboration and Productivity: Call Conferencing Bridge, Call Monitoring, Call Announce, Call Groups, Team Meetings and Team Messaging
  • Customer and employee experience: Call recording on-demand, Call screening, Call queues, Do Not Disturb, Call Continuity, Call Park and Spam shield
  • Flexibility: Set Caller ID, Call Block, Smart Numbers, Local or geographic numbers, and an App center

The aim of Vonage Business Communications is to provide an advanced UCaaS (Unified Communications as a Service)  platform for communication across many diverse channels, such as voice, video, SMS text messaging, chat and email to aid collaboration and boost productivity.

As a result of the desire to deliver unified communications to even small businesses the Mobile plan provides integrated calling and messaging via SMS using the virtual business number as the caller ID. However it does not support all those goals as it lacks several of its larger siblings’ features. The VoIP feature set is still very good for a SoHo or small business but it does lack some features such as voicemail to email and business application integration.

The Premium service  plans prices (per user per month) start at $29.99 for 1-4 users, $27.99 for 5-19 users, and $24.99 for 20-99 users.

The Premium service plan comes with all the features in the Mobile plan but with some notable extras, such as:

  • Video conferencing, chat & file sharing for up to 100 people
  • Multi-level auto attendant
  • CRM integrations

 The Advanced service  plan prices (per user per month) start at $39.99 for 1-4 users, $37.99 for 5-19 users, and $34.99 for 20-99 users.

The Advanced plan includes everything in the Premium and Mobile plans but it also has some extra specialist features such as call recording on-demand (15 hours per month), call groups, as well as visual voicemail.

Additional/Supplementary Apps

Not all the features in Vonage are available through the standard service plans as some are bundled together in a supplemental offering called VonageFlow. Just like Grasshopper Connect, VonageFlow is a supplementary collaboration tools offered to all users and it provides group chat, video calls, and file and media sharing. The way it works is that SMS and social media messages to be routed directly into a team messaging location. This means that when customers make contact with an issue via SMS or Social Messaging, all team members associated with that extension or business inbox would receive the message in real-time, regardless of their current location.

In a similar way to Grasshopper’s partnership with Join.me, Vonage has also integrated with third parties to deliver enhanced features. In this regard Vonage teams up with Amazon Chime, which allows video conferencing for up to 100 people but the subscription is billed at an extra cost.

Nextiva Features

One of Nextiva’s major selling points is its feature-rich unified communication platform. It has over 50 built-in VoIP features that cover just about everything you could need for a technology driven small business. The entry level Essentials service plan is aimed at the small business that typically does not have a single fixed office but has remote locations, home workers and that is looking for a cost effective virtual PBX service that will run effectively on smartphones or mobile devices. The Essentials service plan comes with the standard 50+ VoIP features as standard, such as:

  • Cloud PBX
  • Free phone number porting
  • Mobile call management
  • Unlimited US calling
  • Free local number
  • Free toll-free number
  • Voicemail to email
  • Unlimited virtual faxing
  • Shared call appearance (multiple phones on one line)
  • HD hold music
  • Voicemail to text ($2.95 per line)
  • Barge In (manager monitoring)

Additional features available in the Professional Plan include:

  • Professionally recorded greetings
  • Call Me Now (phone call via website link)
  • Conference bridge (up to nine users)
  • Nextiva mobile app

The Enterprise plan brings the additional features:

  • Call recording
  • Nextiva Anywhere
  • Business Application Integration

A single differentiator between Nextiva and many of its rivals is its array of business application connectors for seamless integration wide a wide range of applications, such as:

  • Skype for Business
  • Salesforce
  • GoToMeeting
  • Zendesk
  • Freshdesk
  • Hubspot
  • Eloqua
  • Desk.com

Additional/Supplementary Apps

Another interesting point about Nextiva is that it has removed most of the call handling and routing features from the standard plans and made them available as specialized Call Centre editions. There are two Call Centre service plans the Call Centre Pro, which is suited for small to medium contact centers and Call Center Enterprise for medium to large call centers.

  • Call Center Pro – $50 per user per month
  • Call Center Enterprise – $100 per user per month

Mobile & Desktop Apps

Vonage

Just like many other virtual phone systems Vonage supports a mobile app and desktop softphone. The concept is the same in that you create a Vonage extension and then link the virtual business phone number to your mobile device. This is all managed through the Vonage Business Communications Mobile App. Once the Mobile App is linked to a Vonage extension, your mobile phone then becomes a fully-functional extension which can not only make and receive business calls but can also utilize all of the Vonage features such as making video calls or integrating with business applications such as CRM when you are away from the office.

Nextiva

A disappointing aspect of Nextiva in the mobile app is not included with the Essentials plan. Indeed you need to upgrade to the Professional plan before it is included as standard. The same is true of another great mobility tool called Nextiva Anywhere which allows you to unplug a VoIP phone and take it with you and plug it in to the internet wherever you go and it works – due to local DNS trickery – as if it was still on the local network. They can also have calls diverted from their business lines and ring any other phones such as their mobile or home landline phones.

In addition to Nextiva Anywhere another great tool is Nextiva’s mobile app, which runs on iOS and Android devices. The mobile app allows remote users to make and receive phone calls on their smartphones. They can also work as normal on their business lines, making use of all the standard features such as making video calls, chat with team members via instant message, access the company directory or manage their contacts and leads within CRM. In addition, there is seamless call transfer so that you can start a call on a desk phone and then move the call transparently to a mobile phone, and vice versa without the caller realizing.

The Nextiva softphone allows you to make and receive calls from your desktop computer or laptop. Just plug in a handset into your device to transform it into a fully functional VoIP phone.

Types of Numbers Available

An important consideration when choosing a virtual telephone service is whether the vendor can supply the type of business number that you need. There are several types of virtual telephone numbers available;

  • Local Number that matches your location or desired location or virtual business presence.
  • Toll-Free Numbers
  • Vanity Numbers
  • International Numbers
  • Existing Business Number

Almost all virtual telephone service vendors will support these types of numbers the difference is whether they charge for them or not.

Vonage

Vonage lets you choose from local and toll-free numbers. In addition you can port over your existing business number to Vonage. You can also transfer local voice and fax, toll-free voice and fax, and even wireless numbers.

Local Number – $9.991

Toll Free Number – $39.99

International Local Numbers – $39.99

Local or Geographic Number – $9.99

Paperless Fax Number $14.99

Toll Free Fax Number $19.99

Nextiva

With Nextiva you get one Toll Free or Local Number per service plan. Alternatively you can port an existing business number across for use on the Nextiva system. However porting an existing number does take time – typically 2-3 weeks.

With Regards to VoIP local numbers Nextiva can supply local telephone numbers in every region across the USA.

Nextiva’s cloud based VoIP technology allows you to manage a presence in any city or state that you have customers. It doesn’t matter where you are located you can still have local VoIP phone numbers for nearly any other area code across the USA. Unfortunately Nextiva does not extend this service out with the USA, so there are no international local numbers available.

Support

An important factor when comparing vendor virtual telephone solutions is Customer Service. Each vendor approaches this area differently with some more focused on online material such as FAQ, Podcasts, and Blogs as well as website training videos. Whereas others aim for the personal contact via telephone, email or web forms. Whichever channel you prefer should be available to you from the vendor.

Another important factor is where the Support service is based. Generally a few years ago vendors took advantage of offshoring contact centers to Asia and other places to take advantage of lower costs. Unfortunately this often backfired resulting in poor customer experience and so recently there has been a shift back to on shoring Contact Centers in the USA.

Vonage

Vonage support is during office hours ET time and based in the USA.

Vonage supports the following channels:

  • Telephone – Vonage offers phone support between 8 a.m. and midnight (ET) Monday through Friday and 9 a.m. to 9 p.m. (ET) on Saturday and Sunday.
  • Live Support – Chat
  • Ticket System – Online Forms
  • Live Training
  • Email
  • FAQ and online documentation

Nextiva

Vonage support is during office hours ET time and based in the USA.

Vonage supports the following channels:

  • Telephone – Toll Free 5 a.m. to 6 p.m. PST on weekdays and 6 a.m. to 6 p.m. PST on weekends.
  • Live Support – Chat
  • Ticket System – Online Forms
  • Live Training
  • Email
  • FAQ and online documentation

Regional Availability

Vonage

As Vonage Business Cloud is a virtual PBX so it can support diverse geographical locations thereby providing enhanced mobility by allowing companies to choose local phone numbers in over 40 countries. With Vonage your virtual business number can be chosen or customized to specific geographical or regional preferences. Vonage also offers international virtual business numbers that provide your business with a virtual in-country presence. In addition Vonage has regional headquarters in the US, Canada and the UK.

Nextiva

Nextiva is a virtual PBX so it can support diverse geographical locations thereby providing enhanced mobility by allowing companies to choose state or city numbers as local phone numbers. With Nextiva your virtual business number can be chosen or customized to specific geographical or regional preferences within the USA. Nextiva also offers international virtual business calling rates but does not provide international local numbers.

Cancelling the Service

A very important factor to consider is how you end the contract if things just don’t work out. After all no matter how affordable and well delivered a telephone service may be it just might not fit with your own business model or direction. Therefore you should be aware of any potential cancellation fees or contractual obligations before you subscribe to the vendor’s service.

Vonage

Unfortunately Vonage Business Cloud does not make it easy for customers to cancel their subscriptions. Indeed you will need an authorized system administrator to call Vonage Business as they provide no way to cancel online or through the admin portal.

The accepted cancellation process is that services may be cancelled by Customer only through the Superuser by contacting Vonage Customer Care by telephone during normal business hours or via email to [email protected]

Month-to-Month Services. For Services provided on a month-to-month basis, either Party may terminate the Services by providing at least 30-days’ notice, with termination being effective the following month.

Fixed Term Services. For any fixed term contractual agreements you must give 90 days’ notice of cancellation.

Nextiva

Nextiva can be run on a month to month contract or on long term multi-year contracts (36 months). You have to be sure you know the renewal date or the contract will simply roll over and start anew when the time expires. Therefore you need to contact Nextiva within the notice period to cancel the service. 

You may cancel your NEXTIVA Service at any time by providing NEXTIVA with a notice of your intent to cancel by sending an email to [email protected] or calling our Customer Care Department at 1-800-983-4289.

Summary

Vonage Business Cloud is a cloud based Virtual unified communication platform that is targeted at the small business that means it is affordable and feature rich. In addition Vonage Business Cloud offers services out with the USA and Canada and offers International local numbers in over 40 countries. That is a huge business advantage for any small business with international ambitions. Furthermore, the Vonage Business Cloud offers a seamless upgrade path along with VonageFlow which provides social media integration, messaging, chat and file and document sharing. It is the abundance of productivity and collaboration tools that gives Vonage Business Cloud the edge over many of its more tradition voice centric competitors.

Nextiva on the other hand is also a cloud based Virtual unified communication platform that is affordable and feature rich. Unfortunately, Nextiva does not offer services out with the USA or even International local numbers. Nextiva has a more extensive set of features covering voice, call handling, application integration, collaboration and productivity as well as some basic call center features. However both Vonage and Nextiva have scaled back the call handling and queuing voice call features so that they could bundle them in their own specialized call center editions. This means that although you will get plenty of collaboration and productivity tools as standard in both Vonage and Nextiva just don’t expect to get much in the way of call center or call handling and management tools.

Nextiva and Vonage are comparable at every level and a good match for one another. The major differentiator is geographical reach. Vonage is truly global and can supply International local numbers in over 40 countries. This is in sharp contrast to Nextiva which operates in the USA only. Another issue with Nextiva is its less than transparent billing plans; they have a tendency to splash about quotes that turn out to be based upon a 36 month contract with a minimum of 100 users. Vonage on the other hand provides easy to obtain and verify accurate quotations per service plan. 

In short both these unified communication services are technically highly competent, so both are crammed with features so are expensive. If you require these features or will do in the near future then both vendors’ products are worth the investment. Just be sure to verify Nextiva pricing before you sign up.

CompanyWebsiteFull ReviewCoupons
logo_vonage visit_site1(1) read_Review_big
logo_nextiva visit_site1(1) read_Review_big

1 thought on “Nextiva Vs Vonage – in-Depth Comparison”

  1. I called Nextiva and Vonage and got quotes for a 12 phone hosted PBX service.
    The pricing was similar and Vonage was just below Nextiva’s pricing.
    The feature sets were the same and both using existing Polycom phones.
    My experience with both is that their offerings are very similar and the Vonage was much easier to work with.
    You should make your own calls and actually talk to the sales people about the service type that you desire… Stick with a standard wish list and keeps some notes on each.
    There is a reason that Nextiva Vonage Fonality Jive and Ring Central 8×8 are the ones usually on Top.
    Look read and check. Contracts? Locked phones that cannot be transferred? Startup cost? Setup fees?
    Your savings may be eaten up by nefarious charges. Read and be diligent when looking and Choosing.
    Claude Elder (klodfone) Pittsburgh PA.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top