Virtual PBX and Business VoIP Systems for Busy Offices

3 plans were found!

Plan: Premium

By: RingCentral Phone Systems
Approximate Price: $34.99

Plan rating:
5/5

Pros:

  • Best in class range of features
  • Easy Installation & Administration
  • Remote collaboration & Desktop Sharing
  • Online Meetings
  • Voice Video conferencing

Cons:

  • No International call plans
  • No refund on cancelling annual pre-paid service for months unused

Features:

  • Free Minutes Per Line: unlimited
  • Toll Free Minutes: 2500
  • Pay as You Go Options: N/A
  • Contract Terms: Annual pre-paid or Month to Month
  • Free Trial/Money Back Guarantee: No risk 30 day trial for up to 4 users
  • Phones Supported: All VoIP phones, BYOD
  • Phones Supplied: If required, RingCentral can supply Cisco, Polycom and Yealink handsets
  • Mobile Apps & Softphones: Android, iPhone, PC and Tablets
  • Conferencing Calling: Up to 25 participants
  • Fax: Send and receive Internet Fax
  • Installation Fees: none
  • Additional Fees: Local taxes
  • Cancellation Fees: None on month-to-month, no refund on annual pre-paid service
  • Pre-sales Consultation Service: planning, designing and project management
  • Installation Consultation Service: implementation project management, ongoing support, and consulting
  • Support Service: US based
  • Support Options: Email, phone, live-chat
  • Support Hours: 24×7 – Office subscribers with 2 or more users. Otherwise 13×5 support

RingCentral Review

RingCentral Small Business service and Enterprise offerings are now delivered via a selection of service plans Called; Standard Office, Premier Office, and Ultimate Office. The new portfolio of products consists of:

  • A modular cloud-based IP/PBX service called Dial, which has been at the forefront of the industry for well over a decade. The service is famed for its robust nature and rich feature set that can accommodate all the functions that any small medium or even enterprise business would require.
  • A module of service features aimed at collaboration and called Meeting, which can scale from an SMB to a Call Center such is the abundance of call handling and management features available.
  • Another module of features focuses on messaging, which allows a business to unify their communication channels as they grow.

RingCentral’s premier edition is their most popular service offering as it spans the range of features at affordable prices. RingCentral’s Office service is one of the most feature rich of all the service providers, and the premier addition lacks very little that even large companies would require from a cloud based PBX system. Indeed RingCentral’s Office, Premier Edition, lacks only voicemail-to-text as an obvious omission from their otherwise comprehensive array of features. However, when comparing Office Premier Edition to competitors, it is important to realize that this is not just a cloud IP/PBX, with unlimited calling; it is as RingCentral are now claiming a Unified Communication as a Service (UCaaS) product as it delivers not just voice, but unified communications. RingCentral delivers this through not only voice, but also by incorporating video, chat, email, and social media channels. Furthermore, it has inbuilt collaboration tools, such as Skype like features such as the capability to share your desktop, and video conferencing, both of which enable online presentations, remote training or technical support.

In summary, RingCentral Premier Edition is their flagship product, which is feature rich and competitively priced. It has all the PBX and mobility features and applications you would expect, as well as integration with most popular CRM and business applications. As a result, Premier Edition is a true UCaaS product that delivers a lot more than just voice and these additional features do not come at a premium price but as part of the service.

Plan: Advanced Service plan

By: Vonage business communication phone service
Approximate Price: $39.99/month/line

Plan rating:
4.5/5

Pros:

  • Call recording: on-demand (15 hours per month)
  • Call group
  • Visual voicemail
  • Orange-glove setup
  • Collaboration and Productivity Tools
  • Softphone & Mobile apps
  • Business Application Integration (CRM)
  • 50+ VoIP and Call Centre features
  • Video conferencing, chat & file sharing for up to 100 people

Cons:

  • Tricky to install and setup
  • Some key features are extra

Features:

  • Free Minutes Per Line: unlimited
  • Toll Free Minutes: N/A
  • Pay as You Go Options: N/A
  • Contract Terms: Annual pre-paid or Month to Month
  • Free Trial/Money Back Guarantee: 30 day money back guarantee
  • Phones Supported: All analogue or VoIP phones, BYOD
  • Phones Supplied: Analogue adapter
  • Mobile Apps & Softphones: Android, iPhone
  • Conferencing Calling: Team Conferencing
  • Fax: none
  • Installation Fees: N/A
  • Additional Fees: Local taxes
  • Cancellation Fees: None on month-to-month, billed only on months used on annual pre-paid service
  • Pre-sales Consultation Service: N/A
  • Installation Consultation Service: N/A
  • Support Service: US based
  • Support Options: Email, phone, online forms
  • Support Hours: Business hours only

Vonage Review

Vonage has revamped their Vonage Business Communications (VBC) platform by delivering service plans and prices to match businesses of all sizes and capabilities. The VBC is an UCaaS delivery and collaboration platform that integrates voice, video, messaging, team meeting and social media within a single product. VBC has three core service plans that can be used to match the ambitions and communication requirements of any size of company. The three plans are called Mobile, Premier and Advanced, with Advanced being the best fit for a medium to large sized company. 

Advanced Service plan

The Vonage Advanced service plan is aimed at the medium to large sized business, that typically requires features and function that go beyond basic voice calling and is looking for a cost effective UCaaS that will support omnichannels and that will run just effectively on desk phones, smartphones or mobile devices. It is priced at $39.99 per seat (user) and comes with the standard 50+ VBC VoIP features as standard, such as:

Mobility and omnichannel: Mobile app, Follow Me, Call Forwarding, Paperless Fax, Business SMS, voicemail to email, Vonage visual voicemail, Call recording: on-demand (15 hours/month) as well as supporting many devices on an extension

Collaboration and Productivity: Call Conferencing Bridge, CRM integration, Call Monitoring, Call Announce, Call Groups, Team Meetings and Team Messaging, as well as Video conferencing, chat & file sharing for up to 100 people

Customer and employee experience: Call recording on-demand, Call screening, Call queues, Do Not Disturb, Call Continuity, Call Parking as well as a Multi-level auto attendant

Flexibility: Set Caller ID, Call Block, Smart Numbers, Local or geographic numbers, Spam Shield and an App centre

The aim of Vonage Business Communications is to provide an advanced UCaaS platform for communication across many channels, such as voice, video and SMS messaging to aid collaboration and boost productivity.

The Vonage Advanced Service Plan works on office desk phones as well as smartphones and computers as it is aimed primarily at those companies that use omnichannels for communications. Hence there are mobile apps and softphones available for user that work from their mobile phones and devices. As a result the Vonage Advanced service plan has advanced business application integrations for CRM and these features are also functional and available for iOS Phones and Tablets as well as for Android.

The Advanced plan provides integrated calling and team messaging via SMS using the business number into the service. The VoIP feature set with its CRM integration and omnichannel support is very good for medium to large business.

In addition, the Vonage Advanced plan provides unlimited calling in the continental U.S. and Canada. Mobile data charges may apply however and SMS is free but on a reasonable usage basis.

In summary, for businesses that require support for multi-channel communications and that work from an office or from mobile devices then the Vonage Advanced service plan should be of great interest, At $39,99 per user per month it is not the cheapest around but is packed with plenty of UCaaS and business integration features that are becoming necessary for modern business to have to support omnichannel communications.

Plan: X Series X4 and X Series X6

By: 8x8 Virtual Office
Approximate Price: $45-$115/month/user

Plan rating:
4/5

Pros:

  • Advanced integration with CRM
  • Unified Calling Internationally (47 countries)
  • Advanced collaboration features

Cons:

  • The X4 lacks Chat, Email, SMS, Social Media Channels

Features:

  • Free Minutes Per Line: unlimited
  • Toll Free Minutes: metered
  • Pay as You Go Options: N/A
  • Contract Terms: Annual pre-paid or Month to Month
  • Free Trial/Money Back Guarantee: N/A
  • Phones Supported: All VoIP phones, BYOD
  • Phones Supplied: 8×8 can supply Cisco, Polycom and Yealink handsets
  • Mobile Apps & Softphones: Android, iPhone, PC and Tablets
  • Conferencing Calling: Up to 50 participants
  • Fax: Send and receive Internet Fax
  • Installation Fees: None
  • Additional Fees: Local taxes
  • Cancellation Fees: None on month-to-month, no refund on annual pre-paid service
  • Pre-sales Consultation Service: planning, designing and project management
  • Installation Consultation Service: implementation project management, on-going support, and consulting
  • Support Service: US based
  • Support Options: Email, phone, online forms
  • Support Hours: 24×7

8×8 Review

For larger sized businesses that require a modern virtual telephone system with a rich feature set that supports voice, collaboration, productivity and omnichannel communication then 8×8 has provided the X4 and X6 series service and pricing plans.

X-4 Series

The X-4 series plan provides medium sized businesses with unlimited calling within 14 countries and advanced call handling and queuing. With regards to collaboration and productivity there are team meetings and business SMS as well as HD audio and video meetings where you can share your screen with team members.

In addition, the 8×8 X-4 series offers the following standard features:

  • AN Advanced Auto Attendant
  • Call Handling (Caller ID, Call Forwarding, Call Queues, Ring Groups)
  • HD Secure Voice
  • Mobile & Desktop Apps
  • Presence Detection
  • Voicemail
  • G Suite & Office 365 business app integration
  • Single Sign On
  • CRM/Service Integration
  • Call Recordings
  • Unlimited Internet Fax
  • Cross-Platform Team Messaging
  • Operator Switchboard
  • Analytics & Call Quality Reporting

The X-4 series is a big leap in price from the X-2 series but does provide more country support, 17 to 47 countries, an operator switchboard as well as an Analytics and Reporting feature. To get more collaboration, and omnichannel support you would need to look to the x-6 series edition.

X-6 Series

The x-series edition is aimed at the larger small or medium business that requires omnichannel support with a call centre and well as rich collaboration and productivity tools built in. It is priced at $115 per user per month so you will need to be sure that you will require theses added features, such as:

  • Skills-Based Routing
  • Interactive Voice Response (IVR)
  • Queued & Web Callback
  • Post Call Survey
  • Native CRM & Knowledgebase
  • Contact Center Reporting & Analytics

Remember with the X-series you can Mix and Match editions on the same platform so you could have a mix of X-4 and X-6 across your extensions while still benefiting company-wide from features such as:

  • Enterprise-class Analytics and Reporting
  • Compliance and Certifications (GDPR, HIPAA, ISO27001)
  • Enterprise-grade security
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