Virtual PBX Phone Systems Basic Comparison Tool

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Grasshopper Virtual Phone Systems

Grasshopper Virtual Phone Systems Logo

Editor’s Rating:
5.0
/ 5
Approximate Price
$24 – $199.00

*a month

Best for:
1-25 Employees
Outbound Calls:
N/A. Grasshopper is an inbound service
Inbound Calls:
Toll Free? Yes
Max: 10,000 mins
Grow: 2,000 mins
Ramp: 500 mins
Pay as you go:

IMPORTANT INFORMATION

Technology: Virtual Telephone

Service Plans: Max, Grow, Pay as you go

Number Options: Local, Toll Free, Vanity, Port existing No.

Additional Fees: Free activations, local taxes

Supported Phones: Any phone

Mobile Apps: iPhone, Android

Softphone Support: No

Inbound/Outbound Support: Inbound only

Features

Inbound/Outbound support
Auto-Attendant
IVR
Call Forwarding
Online Meetings
Business SMS
Customized Greeting
Multi-Layer Menu
Auto Call Transfer
Find Me-Follow Me
Voice-Mail
Voice-Mail Transcription
Fax support
911 calling
Call Conferencing
Video Conferencing
Multi Media Support

Administration Features

Online admin portal
Online user portal

Contact Center Features

ACD (Automatic Call Distributor)
Call Queuing
Call groups
Hunt Groups
Real-Time Reporting/Analytics
Call Recording
Desktop sharing
Agent Monitoring
USA Based

Service & Support

Contact Options: Call, online form, email

Self-Service Options: Online documents, videos and FAQs

Support Availability: 24/7

High Availability: yes, PSTN

Availability: 99.99%

Service Level Agreement Contract: No

RingCentral Phone Systems

RingCentral Phone Systems Logo

Editor’s Rating:
5.0
/ 5
Approximate Price
$24.99 – $44.99

*Per month

Best for:
1-1000 Employees
Outbound Calls:
Number of free minutes:
Office: Unlimited
Professional: 300 -1000

Cost of every extra minute:
Office: N/A
Professional: N/A

Inbound Calls:
Toll Free? Yes
Number of free minutes:
Standard – 1,000
Premium – 2,500
Enterprise – 10,000
Cost of every extra minute: 3.9¢

IMPORTANT INFORMATION

Technology: Cloud IP/PBX

Service Plans: Professional, Office

Number Options: International, Local, Toll Free, Vanity, Port existing No.

Additional Fees: No setup fee, Local Taxes Shipping

Supported Phones: SIP Phones, Mobile and standard telephones

Mobile Apps: iPhone, Android

Softphone Support: Yes (Apple and Windows)

Inbound/Outbound Support: Both

Features

Inbound/Outbound support
Auto-Attendant
IVR
Call Forwarding
Online Meetings
Business SMS
Customized Greeting
Multi-Layer Menu
Auto Call Transfer
Find Me-Follow Me
Voice-Mail
Voice-Mail Transcription
Fax support
911 calling
Call Conferencing
Video Conferencing
Multi Media Support

Administration Features

Online admin portal
Online user portal

Contact Center Features

ACD (Automatic Call Distributor)
Call Queuing
Call groups
Hunt Groups
Real-Time Reporting/Analytics
Call Recording
Desktop sharing
Agent Monitoring
USA Based

Service & Support

Contact Options: Call, email, live chat, online forms

Self-Service Options: Online documents, videos and FAQs

Support Availability: 24/7

High Availability: Multi Site/Multi Hub

Availability: 99.999%

Service Level Agreement Contract: Yes, terms not specified

Phone.com VoIP Business Phone Service

Phone.com VoIP Business Phone Service Logo

Editor’s Rating:
4.5
/ 5
Approximate Price
$9.99 – $29.99
Best for:
1-100 Employees
Outbound Calls:
Number of free minutes:
Base Plan: 100
Plus Plan: 500
Pro Plan: 1,000
Cost of every extra minute: 3.9¢
Inbound Calls:
Toll Free? Yes
Inbound calls out with the network are counted against the plan allowance

IMPORTANT INFORMATION

Technology: Cloud IP/PBX

Service Plans: Base Plan, Plus Plan, Pro Plan

Number Options: Local, virtual and toll free numbers

Additional Fees: Local Taxes, Shipping

Supported Phones: Any phone

Mobile Apps: iPhone, Android

Softphone Support: Yes (Apple and Windows)

Inbound/Outbound Support: Both

Features

Inbound/Outbound support
Auto-Attendant
IVR
Call Forwarding
Online Meetings
Business SMS
Customized Greeting
Multi-Layer Menu
Auto Call Transfer
Find Me-Follow Me
Voice-Mail
Voice-Mail Transcription
Fax support
911 calling
Call Conferencing
Video Conferencing
Multi Media Support

Administration Features

Online admin portal
Online user portal

Contact Center Features

ACD (Automatic Call Distributor)
Call Queuing
Call groups
Hunt Groups
Real-Time Reporting/Analytics
Call Recording
Desktop sharing
Agent Monitoring
USA Based

Service & Support

Contact Options: Call, email, live chat

Self-Service Options: Online documents, videos and FAQs

Support Availability: 24/7

High Availability: Multi Site/Multi Hub

Availability: 99.99%

Service Level Agreement Contract: No

VirtualPBX Business Phone System

VirtualPBX Business Phone System Logo

Editor’s Rating:
4.0
/ 5
Approximate Price
$14.99 – $24.99
Best for:
1-100 Employees
Outbound Calls:
Number of free minutes:
Dash: 1,300
Dash Unlimited: Unlimited
Office: Unlimited
Cost of every extra minute: 3.6¢
Inbound Calls:
Toll free: Yes
Dash: Plan minutes
Dash Unlimited: Unlimited
Office: 1,000

IMPORTANT INFORMATION

Technology: Cloud IP/PBX

Service Plans: Dash, Dash Unlimited, Office

Number Options: Local, virtual and toll free numbers

Additional Fees: Local Taxes, Shipping

Supported Phones: Any phone

Mobile Apps: iPhone, Android

Softphone Support: Yes

Inbound/Outbound Support: Both

Features

Inbound/Outbound support
Auto-Attendant
IVR
Call Forwarding
Online Meetings
Business SMS
Customized Greeting
Multi-Layer Menu
Auto Call Transfer
Find Me-Follow Me
Voice-Mail
Voice-Mail Transcription
Fax support
911 calling
Call Conferencing
Video Conferencing
Multi Media Support

Administration Features

Online admin portal
Online user portal

Contact Center Features

ACD (Automatic Call Distributor)
Call Queuing
Call groups
Hunt Groups
Real-Time Reporting/Analytics
Call Recording
Desktop sharing
Agent Monitoring
USA Based

Service & Support

Contact Options: Call, email, online forms

Self-Service Options: Online documents, videos and FAQs

Support Availability: 24/7

High Availability: Multi Site/Multi Hub

Availability: 99.995%

Service Level Agreement Contract: No

PhonePower VoIP Provider

PhonePower VoIP Provider Logo

Editor’s Rating:
4.0
/ 5
Approximate Price
$19.95 – $49.95
Best for:
1-25 Employees
Outbound Calls:
Unlimited Calling
Inbound Calls:
Unlimited Calling

IMPORTANT INFORMATION

Technology: Virtual telephone

Service Plans: World, World +, World premium

Number Options: Local, Toll Free, Vanity, Port existing No

Additional Fees: Free activation, local taxes

Supported Phones: Any phone

Mobile Apps: iPhone, Android

Softphone Support: No

Inbound/Outbound Support: Both

Features

Inbound/Outbound support
Auto-Attendant
IVR
Call Forwarding
Online Meetings
Business SMS
Customized Greeting
Multi-Layer Menu
Auto Call Transfer
Find Me-Follow Me
Voice-Mail
Voice-Mail Transcription
Fax support
911 calling
Call Conferencing
Video Conferencing
Multi Media Support

Administration Features

Online admin portal
Online user portal

Contact Center Features

ACD (Automatic Call Distributor)
Call Queuing
Call groups
Hunt Groups
Real-Time Reporting/Analytics
Call Recording
Desktop sharing
Agent Monitoring
USA Based

Service & Support

Contact Options: Call, click to call, email

Self-Service Options: Online documents, videos and FAQs

Support Availability: 24/7

High Availability: yes, Multi Site

Availability: 99.999%

Service Level Agreement Contract: No

eVoice: Small Business Phone Numbers

eVoice: Small Business Phone Numbers Logo

Editor’s Rating:
4.0
/ 5
Approximate Price
$12.99 – $79.99
Best for:
1-25 Employees
Outbound Calls:
Inbound/Outbound minutes shared:
Professional: 300
SMB: 1,000 – 4,000
Cost of every extra minute: 3.9¢
Inbound Calls:
Toll Free? Yes

IMPORTANT INFORMATION

Technology: Cloud IP/PBX

Service Plans: Professional, SMB

Number Options: Local, Toll Free, Vanity, Port existing No.

Additional Fees: Free activation, local taxes

Supported Phones: Any VoIP Phone

Mobile Apps: iPhone, Android

Softphone Support: No

Inbound/Outbound Support: Both

Features

Inbound/Outbound support
Auto-Attendant
IVR
Call Forwarding
Online Meetings
Business SMS
Customized Greeting
Multi-Layer Menu
Auto Call Transfer
Find Me-Follow Me
Voice-Mail
Voice-Mail Transcription
Fax support
911 calling
Call Conferencing
Video Conferencing
Multi Media Support

Administration Features

Online admin portal
Online user portal

Contact Center Features

ACD (Automatic Call Distributor)
Call Queuing
Call groups
Hunt Groups
Real-Time Reporting/Analytics
Call Recording
Desktop sharing
Agent Monitoring
USA Based

Service & Support

Contact Options: Call, email, live chat, online forms

Self-Service Options: Online documents, videos and FAQs

Support Availability: 24/7

High Availability: yes, Multi Site

Availability: 99.99%

Service Level Agreement Contract: No

Nextiva Phone Service Provider

Nextiva Phone Service Provider Logo

Editor’s Rating:
3.0
/ 5
Approximate Price
$19.95 – $29.95
Best for:
1-1000 Employees
Outbound Calls:
Unlimited local and long distance Calls (US, Canada and Puerto Rico)
International calls are extra
Inbound Calls:
Toll Free? Yes
Unlimited local and long distance Calls (US, Canada and Puerto Rico)

IMPORTANT INFORMATION

Technology: Cloud IP/PBX

Service Plans: Office Pro, Office Pro+, Office Enterprise

Number Options: Local, Toll Free, Vanity, Port existing No.

Additional Fees: Free activation
Local taxes
Shipping

Supported Phones: Any VoIP phone

Mobile Apps: iPhone, Android

Softphone Support: No

Inbound/Outbound Support: Both

Features

Inbound/Outbound support
Auto-Attendant
IVR
Call Forwarding
Online Meetings
Business SMS
Customized Greeting
Multi-Layer Menu
Auto Call Transfer
Find Me-Follow Me
Voice-Mail
Voice-Mail Transcription
Fax support
911 calling
Call Conferencing
Video Conferencing
Multi Media Support

Administration Features

Online admin portal
Online user portal

Contact Center Features

ACD (Automatic Call Distributor)
Call Queuing
Call groups
Hunt Groups
Real-Time Reporting/Analytics
Call Recording
Desktop sharing
Agent Monitoring
USA Based

Service & Support

Contact Options: Call, email, live chat, online forms

Self-Service Options: Online documents, videos and FAQs

Support Availability: 24/7

High Availability: Multi-Site/Multi Hub

Availability: 99.995%

Service Level Agreement Contract: No

Vonage Voip Phone Service

Vonage Voip Phone Service Logo

Editor’s Rating:
3.0
/ 5
Approximate Price
$39.99

*per extension

Best for:
1-25 Employees
Outbound Calls:
Unlimited local and long distance Calls (US, Canada and Puerto Rico)
International calls are extra
Inbound Calls:
Unlimited local and long distance Calls (US, Canada and Puerto Rico)

IMPORTANT INFORMATION

Technology: Cloud IP/PBX

Service Plans: Fixed Plan at $39.99 per extension per month, some features are extra

Number Options: Local, Toll Free, Vanity, Port existing No.

Additional Fees: Free activation
Local taxes
Shipping

Supported Phones: Cisco, Polycom, Yealink

Mobile Apps: iPhone, Android

Softphone Support: Yes

Inbound/Outbound Support: Both

Features

Inbound/Outbound support
Auto-Attendant
IVR
Call Forwarding
Online Meetings
Business SMS
Customized Greeting
Multi-Layer Menu
Auto Call Transfer
Find Me-Follow Me
Voice-Mail
Voice-Mail Transcription
Fax support
911 calling
Call Conferencing
Video Conferencing
Multi Media Support

Administration Features

Online admin portal
Online user portal

Contact Center Features

ACD (Automatic Call Distributor)
Call Queuing
Call groups
Hunt Groups
Real-Time Reporting/Analytics
Call Recording
Desktop sharing
Agent Monitoring
USA Based

Service & Support

Contact Options: Email, SMS, Voice click to Chat, click-to-call

Self-Service Options: Online documents, videos and FAQs

Support Availability: 24/7

High Availability: Multi Site/Multi Hub

Availability: 99.99%

Service Level Agreement Contract: No

AXvoice Voip Service Provider

AXvoice Voip Service Provider Logo

Editor’s Rating:
3.0
/ 5
Approximate Price
$14.99 – $29.99
Best for:
1-25 Employees
Outbound Calls:
Number of free minutes:
Soho: 200
SMB: 1500
Cost of every extra minute: 1.5¢
Inbound Calls:
Unlimited free minutes

IMPORTANT INFORMATION

Technology: Virtual Telephone

Service Plans: SoHo, SMB

Number Options: Local, virtual and toll free numbers

Additional Fees: Free activation
Local taxes
Shipping

Supported Phones: Any Touchtone phone

Mobile Apps: no

Softphone Support: Yes

Inbound/Outbound Support: Both

Features

Inbound/Outbound support
Auto-Attendant
IVR
Call Forwarding
Online Meetings
Business SMS
Customized Greeting
Multi-Layer Menu
Auto Call Transfer
Find Me-Follow Me
Voice-Mail
Voice-Mail Transcription
Fax support
911 calling
Call Conferencing
Video Conferencing
Multi Media Support

Administration Features

Online admin portal
Online user portal

Contact Center Features

ACD (Automatic Call Distributor)
Call Queuing
Call groups
Hunt Groups
Real-Time Reporting/Analytics
Call Recording
Desktop sharing
Agent Monitoring
USA Based

Service & Support

Contact Options: Online form

Self-Service Options: Online documents, videos and FAQs

Support Availability: 8am – 7pm EST

High Availability: Multi-Site

Availability: 99.99%

Service Level Agreement Contract: No

8×8 Hosted Voip

8x8 Hosted Voip Logo

Editor’s Rating:
3.0
/ 5
Approximate Price
Call for Pricing
Best for:
1-1000 Employees
Outbound Calls:
Unlimited local and long distance Calls (US, Canada and Puerto Rio)
International calls to 40 destinations
Cost of every extra minute: 2.9¢
Inbound Calls:
Unlimited local calls but toll free calls are extra and are bought in bundles ranging from 150 minutes ($4.99) to 10,000 min ($1,700)

IMPORTANT INFORMATION

Technology: Cloud IP/PBX

Service Plans: Virtual Office, Virtual Office Pro

Number Options: International numbers, local, toll free & Port existing No

Additional Fees: Local Taxes
Shipping

Supported Phones: Cisco, Polycom, Yealink

Mobile Apps: iPhone, Android

Softphone Support: Yes

Inbound/Outbound Support: Both

Features

Inbound/Outbound support
Auto-Attendant
IVR
Call Forwarding
Online Meetings
Business SMS
Customized Greeting
Multi-Layer Menu
Auto Call Transfer
Find Me-Follow Me
Voice-Mail
Voice-Mail Transcription
Fax support
911 calling
Call Conferencing
Video Conferencing
Multi Media Support

Administration Features

Online admin portal
Online user portal

Contact Center Features

ACD (Automatic Call Distributor)
Call Queuing
Call groups
Hunt Groups
Real-Time Reporting/Analytics
Call Recording
Desktop sharing
Agent Monitoring
USA Based

Service & Support

Contact Options: Call, email, live chat, online forms

Self-Service Options: Online documents, videos and FAQs

Support Availability: 24/7

High Availability: Multi Site/Multi Hub

Availability: 99.997%

Service Level Agreement Contract: No