Category: Blog
Five9 Call Center Software – Full Review

Five9 Call Center Software – Full Review

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Established in 2001 and based in San Ramon California, Five9 is a leading provider of cloud hosted contact center software. Virtual contact centers have been around since the ...

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What is Session Border Controllers (SBC)?

What is Session Border Controllers (SBC)?

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A Session Border Controller is typically deployed as a dedicated hardware appliance or software on a server, to control the initiation, session and termination of VoIP calls on a ...

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What is QoE – Quality of Experience

What is QoE – Quality of Experience

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The user’s quality of experience has become the most valued of performance metrics in VoIP and Mobile telephony as it directly relates to how a user judges the service provided. ...

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What is ICE and NAT Traversal?

What is ICE and NAT Traversal?

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To start lets explain what each entity is: ICE (Interactive Communication Establishment) is used in VoIP context to enable NAT, which is a technology that enables communication ...

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What is a Free Network Management Systems?

What is a Free Network Management Systems?

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Network management is very important for not just enterprises but also for SMBs, unfortunately the cost can be prohibitive. Fortunately, there are many open source products ...

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What is IDS/IPS (Intrusion Detection System/Intrusion Prevention System)

What is IDS/IPS (Intrusion Detection System/Intrusion Prevention System)

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IDS and IPS are security appliances or sometimes software that can be installed on a network or a server to analyze the traffic flowing through the wire, air or network card. An ...

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What is IP/MPLS?

What is IP/MPLS?

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IP/MPLS (IP multi-protocol label switching) is a carrier an enterprise technology that enables very fast switching of data. Typically, with IP routers, the packets require to be ...

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What is DHCP?

What is DHCP?

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Dynamic Host Configuration Protocol or DHCP is a highly efficient protocol designed to automate the allocation of IP addresses to host systems. The huge advantage of DHCP is that ...

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What is UCaaS?

What is UCaaS?

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A new term that has arisen within the VoIP marketplace is Unified Communications as a service or UCaaS for short. However, what does it mean? UCaaS is actually simply the new ...

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What is ADSL?

What is ADSL?

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Asynchronous Digital Subscriber Line is a service provider technology that enables a far more efficient transmission of data across a fixed line copper telephone connection. ADSL ...

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