Why is Broadvoice Cloud PBX the Best for your Business?

Broadvoice does handle the step up from residential to small business very well as it simply uses the tried and tested residential model to support the small business service plan. In order to understand how phonepower can support a small office or home run business we need to look at the inherent capabilities within the residential VoIP system. For example, the residential model had support for large homes and families, which required support for multiple phone extensions. Phonepower met that requirement by providing a free second cloned line, which operated off the same telephone number. What this meant was that if one line was busy, you could use another extension in the house to make or receive another call.

Technically Phonepower is still the residential service where as the Small Medium Business service was rebranded as Broadvoice.

Yes the residential service is well suited to SOHO and entrepreneur use. However, the interesting part is you can assign an extension number to each phone in the house and that extension can be directly called from outside.

Yes you can add up to four virtual numbers per residential plan. What this means is that you can apply either local, toll free, or local numbers from other regions in addition to the standard telephone number. This is handy for business as you can configure either toll free or local numbers for customers in other parts of the country.

Yes, you need to fit an adapter which Phonepower will send to you. It is easy to install but if you cancel your service you will be required to post the adapter back to them  - so don’t lose it.

The adapter is easily installed and you don’t require any technical skills to do this. However there are instructions with clear diagrams to help you. There is also a support line if you are experiencing any difficulties or you have non-standard telephone connections.

Simply, contact the customer support line to cancel the subscription. That’s easy enough but you will have the burden of posting back the adapter to them or you will be charged a fee.

Not really as they appear to be now two completely different services so you would have to coordinate cancelling the residential service by subscribing to the Broadvoice service and then porting over the virtual business numbers. This can be tricky but there is a support desk to help you.

The only constraints are the limit of two lines per business number, which can be worked around using extensions, so that isn’t so much a problem. However, there will always be the constraint of only two concurrent calls, which could well be a business issue. The real constraint, that differentiates it from most other business VoIP services is that there is no auto-attendant/auto-receptionist feature, which is a call answering, greeting and call forwarding service, which is a big drawback in most business scenarios.

Phonepower in addition to its residential plan has a cloud based hosted PBX service, which removes the previous constraints on the small business service.

1. Phonepower’s hosted PBX service is targeted at the small medium business (SMB) that has their own premises and internet connections. This service is a major shift away from their residential and SoHo (small office home office) product and that is reflected in the range of business level functions and features as well as the price plans.

Broadvoice’s cloud based PBX service does not have the same cost efficiency as the small business/residential service plan as its rates are more in line with other vendors in the marketplace. However, it has all the required business features and options that most SMBs will require.

Customer support scales easily to bridge the burden-gap that comes with provisioning and maintaining business services. Broadvoice has created and they maintain, in addition to the customer support helpline, a very impressive array of self-help tools and information on their website.