User Posts: Alasdair Gilchrist
VoIP and IP Phone Devices Review

VoIP and IP Phone Devices Review

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Cisco phones for the small business are in the 300 and 500 range of VoIP phones, in this article we look at a sample of the most popular from the range

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Phone.com VoIP Business Phone Service – Full Review

Phone.com VoIP Business Phone Service – Full Review

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Phone.com has refreshed their hosted PBX service plans for the SMB with three new service offerings Basic, Plus and Pro.

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UniVoIP Cloud PBX & Phone System – Full Review

UniVoIP Cloud PBX & Phone System – Full Review

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UniVoIP is a cloud based Communications as a Service provider (CaaS) based in El Segundo California. The company, formed in 2005 developed their suite of applications and ...

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NewVoiceMedia Cloud Contact Center – Full Review

NewVoiceMedia Cloud Contact Center – Full Review

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NewVoiceMedia's CCaaS application ContactWorld comes in both inbound and outbound editions and a QuickStart edition aimed at smaller contact centers

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Five9 Call Center Software – Full Review

Five9 Call Center Software – Full Review

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Established in 2001 and based in San Ramon California, Five9 is a leading provider of cloud hosted contact center software. Virtual contact centers have been around since the ...

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inContact Call Center – Full Review

inContact Call Center – Full Review

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InContact is a multitenant contact center as a service (CCaaS) application provider based in Salt Lake City, Utah since 2001. InContact's CCaaS application is cloud based on their ...

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What is Session Border Controllers (SBC)?

What is Session Border Controllers (SBC)?

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A Session Border Controller is typically deployed as a dedicated hardware appliance or software on a server, to control the initiation, session and termination of VoIP calls on a ...

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ShoreTel PBX Business Phone System – Full Review

ShoreTel PBX Business Phone System – Full Review

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ShoreTel is a global unified communication service provider with its US Headquarter offices in Sunnydale CA. However, ShoreTel also has US offices in New York, Rochester NY and ...

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Jive – Full Review

Jive – Full Review

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Jive Voice Jive is a cloud based hosted virtual call system, founded in 2006 in Orem UT, to provide enterprise class VoIP and UC as a service (UCaaS), solutions to small medium ...

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What is QoE – Quality of Experience

What is QoE – Quality of Experience

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The user’s quality of experience has become the most valued of performance metrics in VoIP and Mobile telephony as it directly relates to how a user judges the service provided. ...

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